Not provided by employer
Jamf extends the legendary apple experience people enjoy in their personal lives to the workplaceWith jamf, it and security teams are able to confidently manage and protect mac, ipad, iphone and apple tv devices, easing the burden of updating, deploying and securing the data used by their end-usersJamf`s purpose is to simplify work by helping organizations manage and secure an apple experience that end users love and organizations trust.
We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thriveWe have over 2,000 employees worldwide with offices in the u.s., europe, japan, and australiaTo learn more visit: https://www.jamf.com/careers.
Jamf operates as a choice-based office modelChoose an assigned desk, a shared desk, or connect remote from your home office.
The customer outcomes engineer is responsible for assisting customers in implementing jamf products, and the training of customers related to the implementation, adoption, and administration of jamf products and related technologiesThe primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the implementation of jamf products, features, and workflowsProviding setup assistance and training for new or existing users on complex topics that may require environmental customizationsThis individual delivers primarily remote assistance to end-users, with an emphasis on users wishing to fully utilize jamf product features and integrationsThis is often done by guiding customers through very complex processes in a friendly and efficient manner.
Provide efficient and effective assistance to customers on configuration and setup, workflow enhancements, and training of jamf`s products in accordance with current jamf procedures
Maintain a proficient level of knowledge of jamf products, apple products, and related technologies as measured by certifications and jamf training completion.
Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
Build, develop and assist with the implementation of effective solutions for technical and organizational customer challenges
Contribute to and maintain departmental documentation
Work cross departmentally providing customer feedback to other departments to improve the whole product experience.
Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
Other duties and special projects as assigned
Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes, respect innovation and creativity
Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
Bachelor`s degree or a combination of education and work experience
Jamf`s associate, tech and admin level certifications (preferred)
Direct experience with jamf products in production environments, or, more than 2 years` experience implementing and configuring systems, networks, and hardware (required)
Experience assisting customers in supporting enterprise technology, or more than 2 years demonstrating exceptional customer service skills (required)
More than 2 years` experience with server operating systems including windows server,
Rhel, or ubuntu (preferred)
Experience working directly with jamf products (preferred)
Apple platform proficiency (preferred)
Experience communicating complex technical concepts in an easy-to-understand, non-technical manner (required)
You are the right kind of jamf if:
You go above and beyond for others, are willing to help, and support the team around youYou value and learn from different perspectivesYou are a problem solver, curious and resourceful, self-driven and constantly improvingYou roll up your sleeves and dig inYou are excited by not knowing what may lie aheadYou are willing to take risks, try new things, even fail just to do it better next timeYou`re not a jerkYou are someone who just wants to do the right thing.
Our mission is simple; we help organizations succeed with appleAt jamf, we put people firstWe strive to do what`s right – for our customers, our employees, and our communitiesIn the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and growWe better ourselves for the betterment of othersAll voices are critical to the innovative and collaborative work that we doIt is important that all of our jamfs feel comfortable being their truest selves at workBe your best self, and let your individuality shine at jamf!
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Posted 30+ days ago