Opentext - the information company
As the information company, our mission at opentext is to create software solutions and deliver services that redefine the future of digitalBe part of a winning team that leads the way in enterprise information management.
The opportunity: #li-remote
As the srProduct manager for customer success services , you will play a key role in shaping the future of the customer success program at opentextIn your role, you will support all aspects of the product lifecycle – from envisioning, development, and launch of new offerings, and ongoing management of existing offerings in marketYou will partner with a cross-functional team of stakeholders to define the product vision and desired outcomes, and will work directly with customers, sales, and customer success leaders to understand market needs and use casesYou’ll be looking for ways to deepen our customer relationships as a part of our success services offerings and create new recurring services revenue opportunities.
Responsibilities include but are not limited to gathering, defining, and prioritizing requirements, providing oversight during offer commercialization, and evangelizing products to internal and external audiences as a part of gtm effortsThis requires effective communication across departments to ensure goals are met, and product positioning is in alignment with opentext brand.
You are perfect for this role if you have…
Proven experience bringing successful, profitable services offerings to market
Deep familiarity with product management methodology / processes
Experience with customer success business model(s) and value proposition
Worked (or are working) for a cloud / saas technology company
You are great at:
You have a clear understanding of your target customers and their needs.
You perform competitive analysis and provide input on value proposition differentiation.
You’re comfortable working with strategic customers and stakeholders as a trusted advisor to identify market opportunities, gather requirements, and lead product planning activities.
You know how to define the product strategy and roadmap for your assigned product area.
You’re comfortable guiding executives through alternative strategies, tradeoffs, and are confident in supporting your recommendations for the best path forward with data.
You understand pricing & profitability models and know how to build a strong case to support investment in your strategy / product(s).
You can align stakeholders from across the organization on product definition and requirements.
You’re comfortable managing the offer development process to ensure milestones and delivery timelines are achieved.
Reporting & analysis
You know how to evaluate and measure the effectiveness of your offerings.
You have experience defining, collecting and measuring key product metrics to inform success/failure of each product release, and know when to enhance or deprecate your offers.
You have experience collaborating with sales, delivery, marketing, development, and program management organizations to shape the direction of your products.
You are an evangelist for your team’s mission and priorities.
You help customers and others in our organization understand how your products will drive roi.
You are an effective presenter of capabilities, vision, value proposition, and product roadmaps to customers, prospects, sales leadership and at other public events.
What it takes:
Bs/ms/mba degree (ideally with a business focus) 7+ years of relevant experience, preferably in a customer success or services-focused role
Prior product management experience is required
Demonstrated ability to successfully bring products to market
Familiarity and experience with services business model, products, and positioning (including existing experience with customer success and/or consulting) is a plus
Highly analytical – hands-on experience analyzing data to inform pricing, profitability, and growth
Exceptional problem solving, teamwork, and leadership skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage completing timelines, deliverables, expectations, and customer demands
Extremely detail-oriented with an eye toward creativity, branding, and design
While opentext is an equal opportunity employer, our efforts to build an inclusive work environment go beyond simply complying with applicable lawsOur employment equity and diversity policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable lawsShould you require accommodations during the selection process, please contact email@example.com ).