Job type full-time
Full job description
Iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they workBuilt on a containerized cloud architecture, iboss delivers security capabilities such as swg, malware defense, rbi, casb and data loss prevention to all connections via the cloud, instantaneously and at scaleThis eliminates the need for traditional network security appliances, such as vpns, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile worldLeveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per dayMore than 4,000 global enterprises trust the iboss cloud platform to support their modern workforces, including a large number of fortune 50 companiesTo learn more, visit https://www.iboss.com/.
Customer success engineers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team membersCustomer success engineers will work with government, k12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactionsInteractions are primarily proactive, outbound, and on a customer defined cadenceYou will assist customers with designing, integrating, implementing, and training on iboss products and servicesIn this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe toYou will be a technical customer advocate; internally partnering with product management, engineering, and r&d resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account managementAn outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today’s borderless network landscape and have a track record of solving problemsIf you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from youWe’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats.
Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Advise customers about new products and feature enhancements
Provide feedback to product management, engineering, and r&d teams
Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
Document interactions comprehensively for auditing and record keeping purposes
Help customers measure success by baselining current vs future state
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
Create, provide, and present quotations to customers
Acquire purchase orders from customers
Create and submit knowledgebase entries to help improve customer self-service capabilities.
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
Attend and present at trade shows and on-site training
The responsibilities described above are essential functions of the jobThe qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.
4-year college degree
Previous technical support experience
Previous sales engineering or technical account manager experience
Outgoing personality and comfortable speaking to customers
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
Experience designing and supporting multilayer ip networks; routing and switching
Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, pki, ssl/tls
Experience/familiarity with managing enterprise deployments of ios, android, and chromebook devices
Experience managing windows server or red hat linux server environments
Experience managing large (>1k seat) windows and mac workstation deployments
Experience managing dns; microsoft or bind
Experience with acquiring and analyzing packet captures
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills.
Strong decision making and analytical abilities
Willing to travel 10% of the time
Health, vision, dental - open to domestic partners
401k with company match
Paid time off (pto)
Company paid holidays
Optimistic, supportive, and fun work environment
Fantastic company events
Free catered lunch every friday
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
This position is not eligible for sponsorship of work visas