Senior Support Engineer - Jira Team - Early Shift

e-Core

| 2023-03-19

Apply Now Browse jobs

Job details
Company overview

We are a technology services partner for digital innovation and business transformation.

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.

Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.

During your day as a Enterprise Senior Support Engineer you will:

Interact with our largest and most sophisticated customers to solve their problems, digging into complex issues;
Perform triage, root cause analysis, debugging, and troubleshooting across one-to-many Atlassian products;
Receive on-boarding training to make you a specialist in one too many of our products, system technologies, and network technologies.
Participate in the growth of support capabilities, capacity, and quality for our customers;
Lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details;
Be part of a team ensuring we have customers for life;
Set high standards for yourself and your team;
Always improve yourself and our customer's experiences.

As a Enterprise Senior Support Engineer, we expect you to have:

Advanced English level (speaking, listening, and writing);
Experience in L2/L3 support and troubleshooting web applications, systems, and/or software in general;
Solid troubleshooting skills & root-cause-analysis;
Experience in handling critical tickets, complex issues, and customer facing;
Experience with Network technologies (e.g. proxies & reverse proxies, load balancers, LDAP, Active Directory, SSL, APIs);
Experience with web servers, application servers or middleware technologies (e.g. NGINX, J2EE, Tomcat, Apache, WebSphere, JBoss, WebLogic);
Experience with Linux, Unix, or Windows environment (e.g. iptables, egrep, symlinks, Event Viewer)
The support time shift is earlier, it starts between 6 am and 7 am Brazil time

It will be nice if you have:

Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps, Heap Dumps, Garbage Collection, Thread/Heap Analysis, Java Memory);
Experience with SQL databases;
Experience with Atlassian products.

As an e-Corean, you will have flexible benefits, you enter, you choose :D