At zotec partners, our people make it happenTransforming the healthcare industry isn’t easyBut when you build a team like the one we have, that goal can become a realityOur accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse zotec family and help make this company a best place to workOver 20 years ago, we started zotec with a clear vision, to partner with physicians to simplify the business of healthcareToday we are almost 900 employees strong and we continue to use our incredible talent and energy to bring that vision to lifeWe are a team of innovators, collaborators and doers. Make a difference… zotec partners, a leading high-tech healthcare company providing complete physician revenue cycle management through innovative solutions, is looking for a payment investigation specialist who embodies our core culture of: passion, persistence, people, predictability and perspective. In this position, you will be responsible for investigating missing payments and denials for new and existing clientsThis position will monitor the global payment investigation workfilesYou will work closely with other specialists on the team and throughout the company to reduce the inventory volumes to acceptable levelsYou will also be working to obtain logins for insurance carrier portals in order to retrieve explanation of payment details for checks received without back-ups.
What you'll do:
Call carriers to retrieve missing era files or paper eob’s Check on era set up when researching missing items to ensure reliable delivery of remittance advice going forward Load remittance advice for payments/denials Set up carrier website logins Check claim status for check information on carrier sites Call to verify if checks are cashed and if not asking to have reissued Perform other special projects as assigned
What you'll bring to zotec:
Ability to work within deadlines and in high volume conditions Ability to multi-task and deal with change constructively Ability to follow through, identify roadblocks and provide resolution scenarios Must be detail oriented, be able to work independently and manage multiple projects Proficient in microsoft word, excel, outlook and adobe acrobat products Proficient in maneuvering within carrier websites and working with live era files Excellent verbal and written communication skills required Pleasant phone manner when calling carriers or staff Medical billing office knowledge is preferred Payment posting knowledge a plus High school diploma or equivalent required
We are passionate about empowering our employees to be extraordinary – and they continue to come throughSo, if you are an innovator, collaborator and doer, then welcome homeLearn more about our organization, by visiting us at www.zotecpartners.com E-verify and equal opportunity employer
Payment Investigation Specialist
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