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Job type full-time
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Work styles at zoom in most cases, you will have the opportunity to choose your preferred working location from the following options when you join zoom: in-person, hybrid or remoteVisit this page for more information about zoom`s workstyles About us zoomies help people stay connected so they can get more done togetherWe set out to build the best video product for the enterprise, and today help people communicate better with products like zoom contact center, zoom phone, zoom events, zoom apps, zoom rooms, and zoom webinarWe’re problem-solvers, working at a fast pace to design solutions with our customers and users in mindHere, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environmentRoles & responsibilities
The enterprise solutions engineer role at zoom is an exciting and rewarding positionWe are looking for a technical sales professional with knowledge of customer business drivers to adopt the zoom communication platformThe solution engineer acts as a trusted advisor and plays an integral part in delivering happiness to our customersThis individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within zoomMust be able to understand and articulate zoom`s architectural advantages to our customers and support the account executive when it comes to proposing and designing solutions to our customers biggest collaboration challengesThe ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of zoom communication platform (chat, meetings, video, phone, marketplace/api) and/or competitive equivalentIn depth knowledge of microsoft and application based competition is preferred(microsoft, amazon, ringcentral, 8x8, cisco, etc)
As an enterprise solutions engineer you will be:
Designing next generation communication solutions for zoom customers
Conducting demo and proof of concepts for prospective zoom customers
Solution and architectural design and selling
Rfq/rfp response/preparation
Building competitive intelligence
Working across multiple boundaries
Driving the zoom vision
Skills required
Strong business acumen and executive presence
Saas collaboration sales experience i.eWeb conferencing, cloud voice, ucaas
Minimum 5 years experience in the telephony and software applications industry
In-depth knowledge of `traditional` voice communications systems and applications
Excellent communication skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
Intermediate level solution sales ability
Desired skills
End-to-end it systems knowledge
Ability to apply it systems knowledge to customer solution design
Formulate and communicate a technical solution / vision
Understand zoom partner and ecosystem partners, products and applications
Mentor developing team members
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Minimum qualifications
10+ years of technical experience in collaboration technologies
5+ years in a customer facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Zoom communication platform and end-to-end positioning required
Typically requires bs/ba (ee/cs) or equivalent
We believe that the unique contributions of all zoomies is the driver of our successTo make sure that our products and culture continue to incorporate everyone`s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability statusZoom is proud to be an equal opportunity workplace and is an affirmative action employerAll your information will be kept confidential according to eeo guidelinesWe welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the lawIf you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us Zoom requires all u.sEmployees who will work in person at a zoom office, attend in-person zoom meetings or have in-person customer meetings to be fully vaccinatedZoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable lawAt zoom, we care about our employees, their families, and their well-beingAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful waysExplore zoom:
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