Love helping people build better relationships? passionate about delivering great service? believe that people are the backbone of any successful organization? we have just the role for you!
Zendesk is looking for an employee relations specialist (amer)Who might be you? you are genuineYou listen to your customersYou consistently strive to make the people around you better, while making processes simpler and more effectiveYou’re a true partner—for your peers and clients alikeYou love employee relations and mentoring employees and managers alike.
In this role, you will handle employee relations workflow, basic amer client support and help us stay within complianceMeanwhile, you’ll continually look at ways to coach & mentor – and then put them into action! you will also ensure employees and managers can easily understand, and abide by, company policies and practices.
Providing counseling services to employees and line managers on a variety of subjects, including but not limited to: performance management, conflict resolution, policy and procedure interpretation, and alignment with local employment law requirements;
Conducting investigations and resolving other sensitive employee relations issues across all levels of the company;
Independently managing assigned er casework to completion;
Analyzing and identifying er trends to proactively provide recommendations to the business to address and mitigate issues;
Ensuring application of company policies and procedures in a consistent and equitable manner;
Collaborating with other business partners (people partners, legal, etc.) as needed on case matters;
Participation in ad-hoc hr projects (e.gRewards cycle, employee engagement survey);
Continually looking to grow and improve the er function for the organization.
Knowledge, skills and abilities:
Outstanding interpersonal skills exemplified by great communication (written and oral) and a high eq;
A phenomenal team player who knows how and when to collaborate to ensure success, and comfortable liaising with multiple levels of leadership, legal, people partners, and other stakeholders to get things done;
Ability to build and contribute to a positive, equitable, and transparent employee relations model;
Experience in conducting workplace investigations into highly sensitive er issues;
Well-versed in federal employment law and able to look up relevant state legislation as needed.
Bs/ba degree preferred, with at least 3 years’ relevant employee relations experience, ideally focused employee relations, employment law, or hrbp/people partner experiences;
Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect;
Detail-oriented and excellent organizational skillsAccuracy is crucial;
Resourceful, self-motivated, and able to independently handle shifting workloads in a high-paced and constantly evolving environmentYou know how to prioritize and deliver on opportunities;
Outstanding judgment and ability to balance the needs of the company, managers and employees.
About zendesk - champions of customer service Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service onlineToday, zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centersZendesk products are built with love to be lovedThe company was conceived in copenhagen, denmark, built and grown in california, taken public in new york city, and today employs more than 4,000 people across the worldLearn more at www.zendesk.com.
We believe in serviceLearn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplaceIndividuals seeking employment and employees at zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable lawWe are an aa/eeo/veterans/disabled employerIf you are based in the united states and would like more information about your eeo rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state lawIf you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that zendesk may collect your personal data for recruiting, global organization planning, and related purposesZendesk's candidate privacy notice explains what personal information zendesk may process, where zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over zendesk’s use of your personal information.
Employee Relations Specialist
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