Salary $16 an hour job type temporary
Full job description
The mindset at zazzle is that anything is possibleWith the right people and the use of cutting edge technology we can connect the world at large to the creativity of the individualSo our internal team is the best at what they doSmart, creative, and motivatedInterested in joining the team?
Seasonal customer support representatives report to the customer care site supervisor, and address customer phone calls and emails with the goal of delighting each and every one of our customers.
Zazzle prides itself in creating an amazing, fun, easy, social and reliable service deriving from the normal industry customer service standardsThe ideal candidate must be willing to take a fresh approach as they respond to customer inquiries via email and phoneThis position requires that our seasonal customer service representatives can easily adapt to our delight philosophy, and provide outstanding customer service to every customer, every day.
Shift: monday-friday, 12:00pm-8:30pm
Rate of pay: $16/hr
Start date: 10/15/2021
This position will be entirely remote, and candidates must be local to the reno, nv area to be considered* zazzle will provide all necessary computer and electronic equipment to perform this role.*
What you will do:
Answer support calls and e-mails daily (approximately 80+)
Identify, process, and complete basic to intermediate design fixes for customer orders
Help delight our customers in a professional and timely matter including communicating effectively to ensure customers are completely satisfied with their zazzle experience
Bring a confident, professional attitude to our team-centric environment
Preserve company goals and help motivate fellow team members to accomplish them
Conduct research on orders and use available resources to amaze the customer
What you bring to zazzle:
Exceptional customer service skills - our motto is `amaze the customer`
Proven success with managing difficult customer situations
You work well with others, and have a team-centric mindset
You are an excellent written and verbal communicator
You are comfortable and experienced with windows machines, and programs like microsoft word, outlook and excelYou are also familiar with google drive (sheets, docs, etc).
You learn new things and apply learnings quickly in a fast-paced, high pressure and demanding environment
Receptive to constructive feedback and developmental instruction
Excellent attention to detail, multi-tasking ability and organization
High school degree or equivalent
Zazzle is people-powered; we care about your successOur benefits include work from home, health and wellbeing coverage, profit sharing, and so much moreWe are pet-friendly and lead with purpose because we’re on a mission to make and create anything imaginableWe’re looking forward to meeting you- there’s so much more to shareApply now.
We celebrate and embrace the uniqueness and creativity of our teammates, designers, makers, and partners! we strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potentialYou`ll be joining zazzle at a very exciting time in our growth and playing a significant role in our successThis is a true opportunity for your own personal growth, an opportunity to be innovative and creative, and truly make a difference in our future.
Job type: temporary
Pay: $16.00 per hour
Work location: multiple locations