Job type full-time
Full job description
The solutions advisor manager is the face of workiva to c-suite, executive level sponsors, and stakeholders in client organizations during the sales process to build, maintain and grow trust regarding workiva implementation planningPrimary clients are large enterprises and/or other organizations with complex solution implementationsResponsible for establishing implementation expectations during the sales process to ensure delivery teams are successful at meeting customer needs.
What you`ll do
Lead the communication with the customer regarding implementation expectations, which includes developing and presenting delivery strategies best practices to assist customers with implementation planning to meet their goals.
Lead the collaboration with sales and other cross-functional workiva teams to advise on implementation discussions to help customers ensure their success with workiva.
Create, improve, and leverage frameworks when developing customized presentations to discuss implementation planning with prospective customers.
Demonstrate strong understanding of workiva services legal contract terms and rates, including consulting hours and fixed fee services.
Interface directly with strategic implementation partners, provides thought leadership and best practices to help teams prepare, and establishes and manages implementation expectations to develop joint go-to-market proposals for prospective customers.
Actively track key complex deals and provides key insights on forecast probability, stage, and completion.
Demonstrate a strong understanding of the workiva platform to know the resources and expertise needed for a successful implementation.
Identify gaps and opportunities along with providing actionable insights to enhance processes, outcomes and relationships both internally and externally.
Partner with other internal leaders in documenting and sharing best-practices to enhance efficiency and the customer experience.
What you`ll need
Undergraduate degree or equivalent combination of education and experience in a related field.
5+ years in a customer facing role in consulting and/or professional services with responsibility for account management, program management and/or management consulting
Advanced knowledge of accounting and business systems including sap, oracle, workday, microsoft, and other erp/gl platforms
Strong individual contributor skills and demonstrable leadership skills preferred
Experience working with cross-functional and geographically dispersed team members and customers
Deep understanding of sales, services and statements of work/contracts
Advanced understanding of technology principles and services, including infrastructure, business applications, data management, and application platforms, preferably in a saas environment.
Ability to be at ease when engaging, communicating, consulting and presenting straightforward information and/or strategic value propositions to all levels of an organization, from individual contributors to the c-suite.
Ability to integrate, motivate and build relationships with local and remote cross-functional team members, c-suite and executive sponsors and other key stakeholders, involved with the implementation planning during the sales process.
Exceptional organizational skills with the ability to multitask and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.
Demonstrate success in mediating and negotiating to find common ground with internal and external stakeholders.
Flexibility in a constantly changing and fast-paced environment, and maintain quality service by establishing and enforcing organization standards.
Advanced problem-solving skills, process improvement and business acumen.
Up to 50% travel
Working conditions & physical requirements
Reliable internet access for any period of time working remotely, not in a workiva office.
How you`ll be rewarded
Base pay range in colorado: $104,000 - $143,000
A discretionary bonus typically paid annually
Restricted stock units granted at time of hire
The base pay range represents the low and high end of the hiring range for this jobActual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Where you’ll work
Our values drive how we work and who we hireYou will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer success: always delight our customers.
Trust: rely on each other.
Integrity: do the right thing, every time.
Collaboration: share resources and work together.
Innovation: keep creating solutions and finding better ways.
Inclusion: support a diverse community where we all belong.
Accountability: be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everydayWe give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new groundWe hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At workiva, you’ll enjoy:
Fantastic benefits: with coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual dress: workiva has a casual work environment, most people wear jeans to the office.
Involvement: ability to participate in employee resource groups, (women in tech, women in sales, ethnic diversity, veterans, rainbow (lgbtq), remote employees, caregiving) volunteering, company wide celebrations, and more
Work-life balance: we have competitive pto, vto and parental leaveWe encourage employees to spend time enjoying life outside of work.
Learn more about life at workiva: www.linkedin.com/showcase/workiva-life-and-careers/
Learn more about the company: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits
Workiva is an equal employment opportunity and affirmative action employerWe believe that great minds think differentlyWe value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovationEmployment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilitiesTo request assistance with the application process, please email email@example.com.