Job type full-time
Full job description
Reservation sales agent
General description: *
This is a great opportunity for upbeat, sales-oriented individualsYou will help a diverse group of callers plan their visits to wintergreen and choose the best accommodations, packages, and other resort amenities for their needsStrong applicants will have previous sales and customer-service experience, excellent communication skills, and the ability to identify and maximize revenue opportunities by up-selling and cross-selling the resortCompensation includes hourly wage plus commission* and recreation benefits.
Special job requirements/qualifications: *
The sales agent is responsible for answering calls and inquiries from potential customersUsing a proven sales lead technique the agent will determine the caller’s needs and expectationsWill respond with appropriate questions and information hopefully resulting in a bookingPrevious experience in sales or customer-service position is highly desirableMaintain a positive attitudeHave a pleasant telephone voice and be able to utilize professional telephone skillsUnderstand, follow and enjoy the telephone sales processMust be able to type with speed and accuracyBe comfortable and knowledgeable in operating computersHave ability to work independently and yet know when to seek assistanceBe able to positively deal with stressful situations and peopleWhen appropriate the agent will make outbound calls to customer leads, but only to leads who have first contacted wintergreen (no cold calling)Reservations agents are booking lodging and packages with lodging, also golf tee times and spa servicesThe agent will use two primary software systems to properly complete the booking process: navis (sales lead system) and springer-miller host (property management system)Springer miller experience preferredHigh-speed internet is requiredMust live within 50 miles of the wintergreen resort.
Physical requirements: *
Primarily a work from home positionMay be required onsite for various meetings and training.
Training schedule is monday-friday 9 am-5 pm; may be flexible
Initial training takes 4-6 weeks depending on candidates skills and experience
Compensation during training is hourly wage only
After initial training is complete, agent will begin taking sales calls and commission* opportunity begins
Hands-on training continues with agent taking sales calls while improving knowledge and skills
4-6 weeks after hire, it is expected that agent can work independently and will transition to his/her fixed schedule
Schedule after training
40 hours per week
Shift is monday through friday 11a -7p spring, summer & fallWinter shift is monday through friday 12p-8p
Note: there are no schedules available for monday-friday day time only
Candidate must be available to work consistently from december 1st through early-march without significant time off, any known needs for time off during this period must be disclosed during screening/interview process
Excel at customer service and fluid verbal communication skills
Be motivated to work independently
Have the motivation to sell the resort in line with customer specifications
Possess problem solving skills
Have an open mind with the will to learn quickly
Be “search-engine” and internet savvy
Experience with microsoft office products
Benefits of working at wintergreen: *
Wintergreen resort is a place for mountain lovers, adventures seekers and outdoor explorersA place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for moreWe work to play! we work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as paid time off and a 401k plan)Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law._*
We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lakeIf this position isn’t quite what you are looking for, please visit our career page for even more open positions: wintergreen resort: premier blue ridge mountain ski, golf, tennis, spa and family vacation resort in virginia
Job type: full-time
Posted 2 days ago