Account specialist (collector) in salem, nh - remote
*monthly bonus potential *
Windham professionals, incWith its headquarters in beautiful salem, nh is hiring an experienced account specialistWindham is a privately held company that was founded in 1982 to provide accounts receivable management and customer care servicesCurrently, we provide 1st and 3rd party recovery programs and call center services that are customized, compliance-driven, and customer-centricOur clients come from different sectors including, but not limited to, retail, higher education, healthcare, commercial, insurance and governmentOur company operates in offices across the united states.
We are currently looking for an energetic, enthusiastic account specialist (collector), driven by goals and achieving results.
The account specialist will interact with borrowers in the negotiation of collection of defaulted or delinquent debts on behalf of our clients, which will involve skip tracing and establishing contact with borrowers.
Responsibilities
Communicate via the telephone, with consumers and third parties.
Obtain and review consumer financial circumstances, determine ability to repay and assist in account resolution, including application of all available payment options.
Obtain, document and safeguard consumer payment information to include individual and/or recurring check, debit, and credit card information to support account resolution.
Engage in activities (phone calls, internet searches, third party report reviews, etc.) necessary to obtain reliable location information for consumers and assess the accuracy of information obtained.
Determine when involuntary repayment options (e.g., awg or litigation) may be appropriate – supervisor review.
Locate and monitor past due accounts using computers and a variety of automated systems.
Maintain minimum account work standards as assigned by management.
Understand and follow federal and state laws, company policies and procedures and client requirements with regards to account resolution efforts.
Where applicable, review incoming consumer correspondence and respond in a timely manner.
Track and report productivity results.
Meet or exceed assigned daily, weekly, and monthly goals.
Inform consumers of any documentation needed to support specific debt resolution alternatives and manage the process of document completion and return.
Document all consumer contact attempts and the results of all consumer contacts as well as the status of resolution efforts.
Be punctual and meet all work scheduling requirements to including day, late nights, and/or weekend shifts.
Must be able to pass all required testing.
Must be able to handle stress of working in a fast paced, high pressure environment.
Performing other duties and special projects as assigned by management.
This position requires excellent verbal interpersonal negotiation communication skillsYou must also be highly detail oriented, organized, and able to multi-task.
Qualifications
High school diploma or ged
Basic proficiency with microsoft office and data entry
Basic math skills
Sales, telemarketing, or call center experience a plus
Prior account resolution (first party/3rd party/customer care) experience preferred
Skip tracing experience
Windham professionals, incOffers
Rewarding and competitive pay
Employer paid training – training top 125
Referral bonuses
Medical, dental, and vision insurance
Flexible spending accounts for medical or dependent care expenses
Health savings accounts when enrolled in an eligible health plan
Company-paid life insurance and long-term disability coverage
Optional short-term disability and additional life insurance coverage at a low cost
401(k) match and profit share potential
Employee assistance program
Employee discounts with business partners
Free parking when working at the site
Windham professionals is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender (including gender nonconformity and status as a transgender individual), age, national origin, sexual orientation, military status, marital status, status as a protected veteran, a person’s relationship or association with a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state, or local laws.
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Posted 8 days ago
