As a srCustomer experience specialist, you will be responsible for providing advanced product and service information, as well as for responding to a variety of customer questions about the products and servicesYou will record and process custom/special orders that may require additional resources for delivery, then coordinating with those teams to make these orders possibleWhen communicating with customers and teams, you will be responsible for entering relevant information into the crm system after each interaction to ensure that the organization has quality data to enable effective customer retention and business development activitiesIn this role, you will develop knowledge and understanding of the organization`s policies and procedures, as well as of relevant regulatory codes and codes of conduct to ensure your work adheres to those company standards.
Your responsibilities:
Performing analysis, judgments, and exercising sensitivity to customer needs
Product/service information
Customer order processing
Resolving customer issues
Renewals
Leverage digital communications with customers
Master service conversations
Navigate customer challenges
Strengthen customer connections
Leadership attributes: at wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:
Embrace diversity and inclusion – solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
Seek to listen – actively listen to reach the best solution and make the strongest decisions
Always learn – strive to improve; do not quit or settle for the status quo
Be authentic – demonstrate honesty, incredible energy, and grit in everything you do
Win together – collaborate, seek alignment, and excel at cross-group communication to success as one team and one wabash
Join us in turning ideas into world-changing realitiesCurate and build your high-impact professional career at wabash! requirements:
Bachelor`s degree (preferred major: sales)
Minimum 5 years of experience in customer service
Self-directed and self-motivated with good planning skills
Excellent organizational skills and problem-solving skills with a strong ability to prioritize and multi-task in a fast-paced environment
Ability to remain positive in situations where interests don`t initially align
Ability to deal with challenging internal and external customers in a manner which shows assertiveness, professionalism, sensitivity and tact
Proven ability to develop strong, long-term external and internal relationships with employees and key accounts
Working knowledge of as400 preferred
Working knowledge of equote and sharepoint preferred
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