Not provided by employer
Field service engineer i
Smart kvm solutions
Company
Career
Field service engineer i
Responsibilities
Perform on-site installation and servicing of weytec products
Troubleshoot issues on-site and remotely and document findings
Communicate issues effectively to escalation teams and r&d teams overseas and provide feedback to customers
Clearly articulate product capabilities and give technical training/demonstrations to customers
Staging preparation and support for customer projects
Travel up to 75% including the possibility for international travel
Download the job advertisement as pdf:
Field service engineer
Basic qualifications
Experience in a customer service or similar function with eagerness to learn
4+ years working experience in computers, electrical, or audio-visual or b.sIn computer science/engineering, electrical, or related field
Familiarity working with computer hardware or hardware-based product solutions
Understands basic networking, terminology, and common networking protocols (lan, tcp/ip, dhcp)
Knowledge and working experience with windows and windows applications
Must have or can obtain a valid passport
U.s citizen
Preferred qualifications
Great customer service skills
Excellent communication skills - written and verbal
Punctual and accountable
Strong technical problem-solving and analytical skills
Self-starter with abilities to establish priorities, work independently, and proceed with objectives without supervision
Previous experience with video over ip or network streaming protocols (rtsp, rtp)
Familiarity with multicast networking (pim, igmp)
Experience with network switch configuration (exCisco)
What we offer
Secure workplace at the world market leader
Performance based incentives
Wide range of training and further education courses
Working in a small team
If you have any questions regarding this posting, please do not hesitate to contact stein lobo (techincal director - americas): stein.lobo(at)weytec.com.
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Job activity
Posted 30+ days ago
