Job type full-time
Full job description
Customer service specialist
The customer service specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer serviceThey provide direction to customers through telephone and emailThe customer service specialist represents wex health to the customerThey own the customer’s experience with themAll solutions, complaints, and successes are theirs.
Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries.
Handles all inquiries professionally and courteously and with accuracy.
Answers and returns inquiries in a timely manner.
Clearly communicates answers and solutions to the customer.
Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling.
Researches/investigates all inquiries utilizing reference materials.
Understands and applies confidentiality guidelines.
Meets or exceeds customer service standards and goals
Is knowledgeable about the products offered and actively participates in departmental training and continued educationProvides informal or formal training for additional team members when needed.
Displays advanced knowledge of irs regulations governing all products.
Actively assists other departments when additional help is needed.
Telephone inquiry experience or ability to handle a constant flow of incoming calls.
Customer service experience and benefit experience typically acquired in 6 months to two years.
Computer proficiency required.
Must have excellent customer service skills.
Bilingual spanish/english language skills a plus.
Equal opportunity employer/vets/disability
This job may be performed remotely within the united states, except that it is not eligible to be performed in colorado.