Job details
Salary $50,000 - $60,000 a year job type full-time
Full job description
Description:
The edi technical support analyst (tsa) assists clients in resolving vxexchange general inquires that do not require programming source code or in-depth knowledge of vxexchange databaseThis position provides an excellent experience for our clients by training, supporting, and resolving client issues in a timely mannerIn addition, this position will assist with edi certification testing.
Requirements:
Analyze tickets from operations team and gather information to resolve the tickets issue.
Responding to emails and phone inquiries to support clients in the use of vxexchange product
Research and resolve inquiries by using knowledge base, enhanced troubleshooting skills, partnering with team members, or by recreating the issue in vxexchange
Troubleshoot and perform root cause analysis of reported issues
Notify client success manager and technical support manager of the priority level of the ticket and if there is a critical due date
Partner with team members to determine if the inquiry is related to an enhancement or problem within the existing code
Guide other team members on tickets and testing to ensure the content is accurate
Edi certification testing as a utility or with a utility
Escalate any issues that are not of a general nature
Attend all department meetings
Adhere to policies, guidelines and procedures pertaining to the protection of company and client information
Report actual or suspected security and/or policy violations or breaches to management
All other duties as assigned
Skills/qualifications:
Ba or bs in information technology, computer science, or related discipline; equivalent specialized work experience may be considered in lieu of 4-year degree
Experience in regulated and/or deregulated energy industry
Experience with edi transactions (814,810,867,820 and other transaction types)
Experience in ms sql, vb.net., and .net development a plus
Customer relationship experience
Strong interpersonal, communication, and problem-solving skills
Excellent attention to detail
Ability to communicate both verbally, in writing and can explain technical terminology to a non-technical user
High energy, driven individual with the ability to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative
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Job activity
Posted 5 days ago
