Job details
Job type full-time
Full job description
When you join verizon
Verizon is one of the world`s leading providers of technology and communications services, transforming the way we connect across the globeWe`re a diverse network of people driven by our shared ambition to shape a better futureHere, we have the ability to learn and grow at the speed of technology, and the space to create within every roleTogether, we are moving the world forward - and you can tooDream itBuild itDo it here.
What you’ll be doing...
Your ultimate goal as a customer service representative is to deliver a positive experience that solves customers` challenges in one callAnd, while working to resolve issues, you`ll also help to drive sales on products and services that will keep them happy and connected.
What`s in it for you...
As a v teamer, we`re invested in youWe`ve got you covered with a total rewards package that includes up to $8k/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your verizon wireless service, and moreView our benefits.
What we’re looking for...
Problem solvers who lead with empathyWhen customers come to us with complex challenges, you`ll respond with patience, ensuring they feel heard and cared forNo two calls are the same, so you’ll know Apply Now your resources to determine the right solutions.
You’re motivated by changeWhether it`s using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.
Specifically, you`ll need to have:
Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays).
High school diploma or ged.
One or more years of customer service or sales experience.
Meet all home office requirements and be located in the state of north carolina.
Even better if you have one or more of the following:
Demonstrated self-discipline, time management, ability to collaborate virtually.
Experience resolving customer issues, billing, and/or handling product q&a.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
Where you’ll be working...
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and trainingIt’s important to have a private workspace free of distractions to set you up for successWe���ll provide:
A monthly monetary stipend for internet service.
Computer equipment.
Desk and chair options after successful completion of training.
You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimumWireless connections, satellite or dsl are not acceptable.
Click here for specific details on verizon’s home office requirements.
Ready to take the next step?
If you’re looking for a career that challenges and inspires you, apply todayOnce you’ve submitted your application, you may be required to take an assessment (30 mins) and record audio responses to interview questions (30 mins)If you’re selected to move forward, one of our recruiters will be in touch.
Equal employment opportunity
We`re proud to be an equal opportunity employer - and celebrate our employees` differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran statusAt verizon, we know that diversity makes us strongerWe are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belongingWe strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their bestCheck out our diversity and inclusion page to learn more.
Covid-19 vaccination requirement
Verizon requires new hires to be fully vaccinated against covid-19Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
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Posted 28 days ago
