Job details
Job type full-time
Not provided by employer
Full job description
At verint, we believe customer engagement is at the core of global brandsOur mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wideWe hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customersOur commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunitiesLearn more at www.verint.com .
Overview of job function:
The strategic services implementation manager is responsible for the delivery of software implementations and related projects within client organizationsThe strategic services, implementation manager holds a primary role in establishing a strong relationship with clients and must have exemplary personal skills as well as strong business acumen in order to manage large and complex implementation projectsThis role interacts with many different members of the client`s team to understand the technical and business challenges clients face and develop and execute plans that ensure successful project outcomes.
Principal duties and essential responsibilities:
Lead delivery of implementations of our enterprise software solutions or related projects.
Act as a primary point of contact with stakeholders for problem resolution and to drive timely decisionsServe as the primary point of contact for project and product configuration decisions, and technical and delivery challenges.
Work directly with clients to assess their needs, discuss data requirements, and develop product configuration strategies and implementation approachesConfidently guide clients on implementation and business decisions and discuss best practices throughout the project.
Lead data integration and model design discussions with clients and update documentation based upon decisions.
Construct detailed project plans with key tasks and milestones, and track project time to ensure efficient and on schedule delivery is achievedEnsure project stays within scope and in accordance with contractual obligations.
Lead project team meetings and direct cross-functional teams to make effective and timely decisions and achieve project deliverablesEnsure client and team satisfaction on the project.
Manage project communication and expectations with all client stakeholders in order to prevent project issuesForesee potential business or technical issues within the project and address them before they become problemsEscalate issues within client teams and internally when appropriate.
Conduct detailed analysis on workforce management model results, prepare presentations of the results, and deliver the results to client stakeholders at all levels.
Mentor technical implementation consultants during projects by reviewing their work and software model output in detailProvide specific direction on how to modify data integration packages or model configuration to achieve desired outcomes.
Minimum requirements:
Bachelor’s degree in business, industrial engineering, and/or a related analytical field or equivalent work experience
Minimum of 3-5 years’ experience in a client-facing software project management or software implementation consulting role
Experience with the microsoft suite (excel, word, powerpoint, outlook, ms project)
Background experience working with enterprise software applications
Ability to manage software projects that are complex, with multiple workstreams
Ability to oversee and review the work of all project team members and provide specific corrective action when necessary
Ability to understand and document data integration requirements
Strong client relationship, project management, and team management skills
Excellent interpersonal, influencing and collaboration skills
Strong organizational skills, attention to detail, and inclination for continuous improvement
Proficient at synthesizing diverse and complex needs and communicating them effectively to all levels of the organization
Strong presentation skills with experience presenting to all levels of an organization, including technical, business, and executive parties
Travel up to 25% of the time
The ability to obtain the necessary credit line required to travel
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, ofac, ss verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred requirements:
Prior experience in business consulting
Experience with workforce management (wfm)
Prior experience working within the retail banking sector with an understanding of retail bank branch operations
Strong technology background and technical experience working with enterprise software applications
Strong quantitative and analytical skills with proficiency in data analysis or modeling approaches
Fluent in at least one procedural, object-oriented, or query language (e.gSql)
#li-bs1
Hiring insights
Job activity
Posted 30+ days ago
