Job details
Job type full-time
Full job description
Verdigris is on a mission to sustain and enrich human life through responsive energy intelligenceOur ai sensors automate energy management and predict unseen equipment failures in mission-critical buildingsThis is a critical step for autonomous, sustainable environments responsive to their inhabitants.
Extraordinary outcomes need exceptional teamsAs a company we value working together and continuously growing.
About the role: as an enterprise customer success manager, you will enable the success of our most valuable partnerships and customer relationshipsYou will help them get the most out of our productYou will explore new ways to apply our product to make valuable contributions in the buildings they operateAs part of a broader growth team, you will also help expand our existing customersTheir success and customer advocacy enables our sales effortsCustomer happiness is your ultimate goalYour success will drive the adoption of our innovative energy platform and make an impact on the broader market.
About the growth team: at verdigris, we organize ourselves as small agile teams, typically between 4 to 8 peopleThe growth team`s mission is to improve our rate of product demand and to help customers realize value from our serviceOur team is multi-functional with broad skills in building a scalable customer facing organizationWe’re searching for the right teammate to share our collaborative focusWhile you have a skill set and passion for customer success, you will be relied on to collaborate on other growth related responsibilities.
Responsibilities
Fielding and leading success conversations with key customers and channel partners
Increasing customer lifetime value through greater product adoption, engagement, and satisfaction
Supporting customer acquisition and expansion efforts by facilitating the advocacy and reference-ability of existing customers
Representing customer voice with product developers
Devising and developing methods to scalably onboard, train, support and engage customers
Implementing, measuring and interpreting operational and customer success metrics
Collaborating on enabling customer renewal, expansion, and advocacy
Co-managing customer support, installers, analysts or other professional service vendors
Required qualifications
5-8 years customer facing or other relevant experience
3+ years post-sales experience
Your extraordinary written, oral persuasion and presentation skills inspire and engage people of all occupations and preferences of thinking
You actively listen, build consensus and creatively problem solve with integrity
You appreciate the detail, persistence and proactivity required to deliver a strong customer experience
You expertly plan and organize with vigilance
You are known to follow through on your commitments, all of them
You back up your intuition with quantified data and analysis
You have experience guiding and navigating complex and infrequent corporate decision-making processes
Nice to haves
You hold an advanced degree (bs or ms) in mechanical engineering, software engineering, computer engineering or equivalent experience
You have worked in management consulting or engineering consultancy in both operational and executive facing roles
You have familiarity or experience in professional services engineering, facilities, construction, energy engineering, asset management or built environment infrastructure
You understand standard agile software development methodologies
You follow or are familiar with iot or sensor technologies
Applying to verdigris is a chance to make an impact by joining a mission-driven startupWe’re aggressively innovating for the energy management industry hoping to affect climate changeVerdigrisians aim to be ego-free authorities in our fieldsWe take our work seriously and strive for an opportunity-filled environment supportive of curious minds.
You can expect thoughtful, hardworking and funny teammatesWhen we are not sheltering-in-place, you can usually find someone to tour our historic nasa campus or make hummus or play `among us` withWe value differing perspectives and embrace candid, direct, and constant feedbackWe are an equal opportunity employerWe do not discriminate on the basis of race, religion, color, origin, gender, orientation, age, or status.
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Job activity
Posted 30+ days ago
