Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation
, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Customer Success Management (CSM) team works alongside our Product, Support, Sales, and Services teams to focus our customers to increase the value they get from Veeva solutions.
Our CSMs are highly skilled individuals with a deep, technical knowledge of our products. CSMs are engaged with customers, regardless of size, and maintain a clear understanding of customer success criteria, milestones, culture, and corporate goals. By combining our customer knowledge with product expertise, we help customers identify areas of improvement, develop best practices, and drive industry transformation.
Successful candidates for this role will have significant technical consulting experience and/or CSM experience in a technical setting. Demonstrated experience in content management and/or Life Sciences would be preferable.
Opportunities are available across Europe for this role and the position can be managed remotely. There are options to work from our Veeva offices (once travel restrictions are lifted), and the successful candidate must be legally authorised to be employed in the EU.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.