Job type full-time
Full job description
Why will you enjoy this new opportunity?
If you are passionate about delivering business and technology transformation at scale for some of the most innovative companies in the world - then this is the role for you.
Working as part of the customer success team in our modern applications and platform business unit, you will manage a new global customer onboarding team focused on ensuring success for our customersThe customer onboarding team manager owns a critical segment of the customer lifecycle for our valued customers, beginning with customer onboarding, product activation, and enablementA successful com team builds impeccable first relationships and is highly skilled at ensuring a positive onboarding experienceThe com team works closely with sales, services, and the csm teams to onboard and accelerate the time to first value.
As you join vmware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a `force for good` in technologyOur mission is to become the trusted foundation for accelerating innovation in an unpredictable worldVmware software is essential for making the applications and devices your family and friends use every day a realityWhich means your work is essential for transforming everywhere.
Success in the role: what are the performance outcomes over the first 6-12 months you will work toward completing?
Over the first 6-12 months in the role, you can work towards the following outcomes:
You will help recruit, hire, and onboard customer onboarding managers for three global vmware locations.
You will work closely with colleagues across the csm team to develop the team scope of work, processes, and success metrics for the customer onboarding function.
Become competent with vmware`s product offerings, with particular focus on vmware tanzu products and servicesFull training and support are delivered via self-study online and peer support from others in the team.
Within 90 days of employment, you will be supporting the com team with new tanzu customers in order to validate the tools and processes that have been implemented.
Within 6 months, you will be evaluating the outcomes and progress of the newly formed team and recommend any iterative adjustments.
Within 12 months, you will be managing an established team with proven processes and defined success metrics.
The work: what type of work will you be doing? what assignments, requirements, or skills will you be performing on a regular basis?
Your regular activities may be modified to suit the needs of your onboarding team, however, you can expect a variety of the following:
You will manage a distributed team that owns the initial customer onboarding and activation process of all tanzu saas products.
Launch successful customer engagements as a member of the csm team for complex accounts
You will help drive improvements the customer lifecycle to ensure customer and vmware mutual successTake full accountability for your team’s accounts and outcomes.
Ensure timely and successful customer onboarding, enablement, and training to help customers realize the business value of our partnership and offerings.
You will assist with support escalation to ensure critical, business-impacting issues are addressed and resolved as quickly as possible
Maintain customer satisfaction by engaging the right vmware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers.
What is the leadership like for this role? what is the structure and culture of the team like?
This role will be part of the digital customer success team within the modern applications and platform business unitThe team is led by thomas murray, customer success director for digital and commercial accounts who has worked with vmware since 2016 and has held a diverse range of technical and business leadership rolesTom is a strong advocate for iterative planning and collaborative design and believes that leadership is not defined by title, encouraging all team members to be leaders and to work together to shape the future strategy of the team.
The team is distributed across the globe, and we are in an exciting phase of growth and development with many exciting opportunities aheadThe majority of the com team will work from a vmware locationThe collective experience of the csm team is phenomenal, from technical experts to business leaders who have first-hand experience of digital transformation projects in previous rolesThe team meet regularly together virtually and infrequently in-person to develop team strategy and learn together.
Where is this role located?
The majority of the com team will work from a vmware locationWhile the manager position is remote, you will be expected to travel to these locations periodically to support the distributed team.
What are the benefits and perks of working at vmware?
You and your loved ones will be supported with a competitive and comprehensive benefits packageBelow are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
Employee stock purchase plan
Medical coverage, retirement, and parental leave plans for all family types
Generous time off programs
40 hours of paid time to volunteer in your community
Rethink`s neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
This job requisition is not eligible for employment-based immigration sponsored by vmware
This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entryFurther, depending on various factors, including legal challenges to the executive order on ensuring adequate covid safety protocols for federal contractors, vmware may require employees to be fully vaccinated effective january 18, 2022.
Category : sales
Subcategory: services sales
Experience: business leadership
Full time/ part time: full time
Posted date: 2022-01-13
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.