Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Energize your career with one of healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help peopleWe dream of giving you the opportunity to do just thisAnd with the incredible growth of our business, it’s a dream that definitely can come trueAlready one of the world’s leading healthcare companies,
Is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier livesWe live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas:
– a growing part of our family of companies that make
A fortune 10 leader.
Helps nearly 60 million americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goalsNo other business touches so many lives in such a positive wayAnd we do it all with every action focused on our shared values of integrity, compassion, relationships, innovation & performance.
Client services manager
Works directly with an assigned portfolio of customersActs as outward-facing, dedicated resource for assigned accounts, with direct client contact (not call center)Builds relationships with clients and serves as the primary point of contact for overall and day-to-day service deliveryRepresents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needsThe
Client services manager
Strives for the highest levels of customer satisfaction in the delivery of optum services and acts as subject matter expert to each managed accountExamples of common client projects include the following for wc bill review, rx and dme service offerings:
New client implementations
Test batches or savings opportunity analyses for sales team
Client claim system transition
Client edi file layout changes and testing
Client workflow change
Stewardship reporting and meeting preparation
Client software upgrade or new platform roll out
Savings report development and testing
This position is full-time (40 hours/week) monday - fridayEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pmIt may be necessary, given the business need, to work occasional overtime.
All telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
New account set-up and implementation: 35%
Completes documentation (e.gAccount setup form) to set up new accounts.
Assists in configuring applications according to customer requirements.
Provides overall project management for all transitions (e.gBill review platform changes for existing clients, new client transitions, and special projects).
Acts as subject matter expert for all optum services.
Provides demos of optum services as needed by sales/clients.
Assists with completion of rfps.
Completes test batches/savings opportunity analysis for all services.
Relationship development/management: 35%
Acts as the primary point-of-contact for the customer
Leads implementation and optimization of customer solutions.
Conducts training for both external and internal users on procedures/technology.
Participates in client meetings as assigned by director.
Communicates with customers on a consistent basis.
Customer service/satisfaction – existing accounts: 30%
Responds to inquiries about services.
Escalates issues as needed to exceed customer expectations.
Assists aes with stewardship meetings to address issues/trends and identify opportunities to enhance business practices.
Facilitate communication across various optum departments/client staff in order to resolve escalated issues.
Create and maintain client requests in an action log.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor`s degree or high school diploma / ged (or higher) with 5+ years of client management experience in workers compensation
Experience with windows pc applications including microsoft excel (create and edit spreadsheets), microsoft word (create and edit documents), microsoft outlook (create, edit, and send email), and microsoft power point (create and edit presentations)
Auto client support experience
Account management experience
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Exceptional verbal and written communication skills.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Ability to collect, track, and analyze large amounts of data.
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission:
We know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possible.
Careers with optum.
Here`s the ideaWe built an entire organization around one giant objective; make the health system work better for everyoneSo when it comes to how we use the world`s large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do
Your life`s best work.
Colorado residents only: the hourly range for colorado residents is $25.63 to $45.72Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
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