In line to ubiquity's unprecedented growth, we're looking for a director global talent acquisition to join our ta teamWe're scaling rapidly and it is imperative for us to find a candidate who embraces challenge, is eager to learn, and is passionate about succeeding.
The director of global talent acquisition, reporting to the svp of human resources, is responsible for overseeing the design and delivery of recruitment strategies to attract, evaluate and hire exceptional talentThe ideal candidate is solutions oriented with a growth mindset and will drive initiatives for creative candidate generation to ensure a diverse high performing pipeline is available to meet the needs of the growing businessThis will include creating and defining sourcing strategy, developing processes for better operational efficiency, and creating kpis and reporting to ensure optimal time to fill and quality of hire metricsThis role will also provide leadership to a global talent acquisition team, ensuring a strong recruiting culture focused on candidate experience, diversity, timeliness and quality while meeting the demanding hiring volumes with a specific focus on acquiring high performing talent within a call center environment.
Manage the global talent acquisition team working to ensure we are hiring the best talent globally and delivering the right results for the business. Evaluate and refine sourcing and selection procedures. Establish an “employer of choice” reputation. Embrace diversity, inclusion and belonging to ensure our philosophy is deeply embedded in recruiting activities. Develop and maintain a deep understanding of our business, the market, our competition and emerging trends for acquiring the best talent in our industry. Innovate and experiment with new approaches to candidate sourcing, engagement, recruitment and retention. Creates, monitors, and reports key talent acquisition metrics and measurements. Collaborate with business leaders to continually assess and improve the effectiveness of our global talent acquisition programs. Develop and manage a clear set of measures to analyze, forecast, track and communicate results and challenges to the senior leadership team. Build strong professional relationships and lines of communication across the company and the global hr organization in order to facilitate collaboration and partnership with global talent acquisition team. Maintain a “continuous improvement” model for optimizing talent acquisition. Hire, develop, mentor and grow a team of high performing professionals by providing continuous feedback and development to the team. Manage global talent acquisition budget and associated costs. Directly recruits and sources for positions, when needed.
Knowledge, skills, experience:
Bachelor’s degree in human resources, business administration or related field. 10+ years of related work experience with experience leading a global recruiting team Experience leading high volume recruiting in a call center environment and across multiple countries Experience creating a strong employment brand leveraging social media, marketing and other platforms Results oriented with proven critical thinking, innovation and flexibility in taking care of changing and ambiguous situations Possess strong business acumen and experience working with and recommending creative recruitment tools, technologies and platforms to enhance process efficiencies Strong experience in workforce planning, forecasting and developing, while ensuring appropriate resource plans to deliver the recruiting goals Dynamic leadership and employee development skills Stellar interpersonal skills – we are all about our employees and this role requires high focus on a candidate experience that puts people first Excellent verbal and written communication skillsAbility to present information and respond to questions to a varying levels of internal and external partnersExperience interfacing with clients. Passion for working in and managing a fast-paced, collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting priorities and recommending investment in people and systems Advanced proficiency utilizing microsoft suite and various recruiting software
Learning and development opportunities Career advancement opportunities Healthcare benefits Group life insurance Tenure based benefits Profit-sharing Annual performance appraisal Retirement benefits Remote position
We’re made of something different.
We act with empathy and urgencyWe treat our clients, colleagues, and community like members of the familyWe have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clientsThink you have what it takes? join us!
What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operationsFocused on transforming the customer experience through data, applied science, and an unprecedented passion for people, ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
We want you.
We’re committed to creating an inclusive employee experience for allRegardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
Director Global Talent Acquisition
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