Job summary :
Ut southwestern medical center has an opening for a customer account analyst ii msrdp within the revenue cycle department teamThis position offers you the opportunity to work from home (wfh)Exact details will be discussed during the interview process.
Experience/education:
Required:
High school diploma or equivalent plus four (4) years directly related experience in medical billing including (1) year customer service experience in evaluating customer billing inquiriesSome college preferred.
Job duties:
May perform some or all of the following:
Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements.
Contact patients regarding delinquent payment plans or to update payment plans when additional charges are added.
Receive credit card payments over the telephone and post payment(s) to patient`s accounts.
Add or correct insurance registration and files claims accordingly.
Update demographics to include address and telephone numbers based on patient`s telephone calls.
Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
Review accounts to resolve discrepancies on account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completedIncluding posting any undistributed credits while talking to the patient or reviewing the account.
Resolve complex deceased and/or bankruptcy account issues to include resolving credits for insurance and/or patientSend accounts based on balance criteria to the office of general counselWork accounts returned by the collection agencies that involve deceased or bankruptcy9Work recalls from the collection agencies, verifying balances, providing statements, working bad debt credit balancesWork the close and return reports from the collection agencies.
Assist as a back up to the customer service team by answering patient/client calls when there are high call volumes.
Responds to written correspondence to all patient inquires in a timely mannerEscalated patient inquiries will be sent to the patient financial advocate for account resolution.
Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed.
Answer questions and provides appropriate guidance to new employees on resolving account issues.
Stays abreast of latest developments and trends in medical billing, customer service, and collections; attends seminars, webinars, workshops, and actively participates in occupational training and development and compliance educational activities.
Maintains knowledge of all university applicable rules, regulations, policies, guidelines that impact billing operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
Duties performed may include one or more of the following core functions: (a) directly interacting with or caring for patients; (b) directly interacting with or caring for human-subjects research participants; (c) regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Performs other duties as assigned.
Security:
This position is security-sensitive and subject to texas education code 51.215, which authorizes ut southwestern to obtain criminal history record information
Ut southwestern medical center is committed to an educational and working environment that provides equal opportunity to all members of the university communityIn accordance with federal and state law, the university prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran statusIn addition, it is ut southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.
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Posted 30+ days ago
