Job type part-time
Full job description
The upmc health plan is currently hiring for a part-time health care concierge, associate to be an advocate for our members and to proudly wear the badge of upmc health planWith a close-knit work environment and a dedicated culture of service excellence, our afterhours customer support team educates and guides our customers through coverage, claims, and other program inquiries.
Upmc health plan has been recognized by j.dPower and associates for providing the “highest member satisfaction among commercial health plans in pennsylvania.” that’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated associates.
This is a part-time position working monday throuh friday between 5 p.mAnd 8 a.mAnd 24 hours a day on weekends and holidaysEmployees will receive a competitive pay rate and this will be a work from home position, but must be located in the pittsbugh area.
As a health care concierge, associate, you will complete a training course, which will equip you to take on even the most complex customer needs.
Launch your career today! apply to become a temporary health care concierge, associate!
Ability to understand and effectively communicate information regarding a product line or function including benefits and claims information.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Provide exemplary customer service by being proactive and responsive to all upmc health plan customer requests.
Conduct outbound service calls in accordance with departmental initiatives.
Investigate inquiries from upmc health plan customers.
Follow up on and document actions required to service inquiry from upmc health plan members, prospective members and providers.
Service and document inquires in accordance with upmc health plan customer service center quality guidelines.
Attend all member service meetings, trainings and power summits as scheduled.
Service product lines of business to meet member and department needs.
Manage multiple member inquiries across interaction types including telephonic, fax, online, chat, web messages and email.
Drive first call resolution on every inquiry by completing all necessary outreach calls on behalf of the member.
Answer and investigate incoming inquiries from upmc health plan members, prospective members and providers.
High school graduate or associate, or college degree preferred.
Minimum of 2 years of customer service and/or call center experience.
Proficient in typing required.
Proficient writing skills required.
Ability to make independent decisions required.
Knowledge of microsoft office and excel spreadsheet program preferred.
Complex analytical skills necessary to evaluate customer inquiries.
Demonstrates good organizational skills.
A desire to help others and portray empathy in all situations.
Ability to learn complex health plan information.
Demonstrate flexibility and motivation to learn & grow in the position.
Flexibility in work schedule.