Remote | lakewood, colorado | troy, michigan | lubbock, texas | plano, texas
Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
Analyzes data reports, forms, and web technologies.
Uses and programs sql to resolve basic to moderate issues.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
May assist with writing estimates for software modification specifications and documentation of support processes.
May submit client issues to development team for resolution as needed.
Performs quality assurance testing for software module upgrades/changesAnalyzes results to ensure that software performs as required.
May provide training to client end-users (typically via webinar).
Creates or enhances documentation throughout the support process.
Contributes to company knowledge library and/or tyler community.
May participate in early adopter activities.
May participate in user group meetings and activities.
Commits to expanding technological skills and knowledge of the tyler products.
Performs other duties as assigned.
Bachelor`s degree in related field or equivalent experience.
A minimum of 12 months previous experience required in an associate software support specialist position, or in a position which demonstrates systems knowledge and experience.
Excellent interpersonal skills.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
Experience working with relational databases or sql preferred.
Experience working with .net framework (involving html, xsl, xml, and related technologies) preferred.
Knowledgeable with microsoft office.
Knowledge and understanding of software development tools a plus.
Ability to travel preferred.
State specific salary range disclosure requirements for colorado, connecticut, and nevada
Salary will generally fall between $39,080 - $51,421 before adjustment for geographic differencesRecruiter can confirm if position is incentive eligible.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of tyler personnel performing certain client workBecause of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with tyler.