The company Tripspark is a one-stop-shop people transportation software and in-vehicle technology company that provides solutions for fixed-route (think city buses), paratransit / nemt (think medical appointment transportation), k-12 education (think school buses), and ridesharing (think city / corporate rideshare programs)This position will be working within the medical division of the business, which provides software that assists agencies with delivering non-emergency medical transportation (nemt). The position Tripspark technologies has an exciting opportunity for an implementation specialist to implement our transportation management and billing software, called novus, and train end-users in its useOur partners are north american medical transportation agenciesWe are looking for someone with strong technical and training skills to implement and train novus for our partners in north america.
As an implementation specialist, you will be responsible for installing and configuring our software, training our end users, and transitioning completed projects to the custody of our client care teamStrong skills are required in the following areas:
Conducting end-user training remotely or in a classroom format Configuring complex software systems Writing and troubleshooting sql queries Diagnosing and resolving complex technical issues Having fun in a complex fast-paced environment
Teaching classes remotely or in-person on using software Performing complex software installations A technical degree or diploma in a related technical field Canadian or us citizenship Ability to travel and work at various us and canadian locations
It experience (windows, networking, mssql) Experience in the demand response or nemt industry Ms sql and report writing fluency
What we offer
Generous annual performance bonus Employee stock ownership program Comprehensive benefits Benefits from day 1 Flexible/remote working opportunity