Job type full-time
Full job description
Title: technical support representative (final)
Location: 4350 baker road, minnetonka, mn 55343 (remote)
Department: technical support
Technical support representatives are responsible for assisting and educating our customers using a variety of modes including phone, web and chatCustomer inquiries are related to both software, hardware, account management, installation, and best practices relating to our product and industryWe are excited to offer employment in a fun office environment that includes a strong culture that rewards performanceCareer advancement is readily available for reliable, motivated, creative, hardworking, and positive individuals!
Respond to incoming customer inquiries; focusing on quality, technical acumen, and customer satisfaction
Clear and thorough documentation of customer interactions
Support inquiries include questions relating to:
Account management (billing)
Research and prepare detailed escalations to second level support which includes wireless communications, customer managers, integration services, 3rd party partners and leadership
Review, manage and follow up on open issues as needed
Project work that includes long and short term initiatives
The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and technical problem solving skills.
In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.
1-2 yrs experience in a technical support environment, or other customer facing technology fields
Demonstrated high quality written and verbal communication abilities
Demonstrated proficiency with business software (e.gMs office, salesforce crm, email)
Demonstrated customer focus, troubleshooting abilities, and creative problem solving
Ability to work assigned shift hours
Experience in contact center or “production” environment (e.gSchedule, process, and metrics driven)
Experience working with mobile communications
Experience working with transportation or logistics industries
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worldsCore technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainabilityFrom purpose built products to enterprise lifecycle solutions, trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.
Peoplenet is a trimble company and part of trimble’s international transportation and logistics divisionTrimble is proud to be an equal opportunity and affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factorEoe/m/f/v/d
Trimble incIs proud to be an equal opportunity and affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factorEoe/m/f/v/d