Account Manager (Sales)
Hello — we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of health and medical research would not be possible. We’re searching for an Account Manager to help our team solve our clients’ biggest problem. This position is temporary, however has the possibility of becoming permanent as our company is experiencing significant growth. If you’re looking for a position where you can set your own hours, take holidays as you see fit, work remotely from home or anywhere in the world, work closely with a team, be 100% focused on meaningful sales conversations, and help medical research succeed, then please read on.
Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. Vaccines have greatly reduced the impact of COVID (and we assisted Moderna COVID vaccine studies in the US). There’s plenty of room for improvement, but advances in health that have been achieved over the past 20 years are due to new medications, medical devices and understanding developed through health research.
Our clients — academic institutions, biotech, pharma and others are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the participants required for their health research. Some of our clients include AstraZeneca, Bayer, Brown University, Duke University, Harvard, Johns Hopkins University, Joslin Diabetes Centre, Mount Sinai Hospital, Stanford University, the University of Oxford, the University of Sydney, the University of Melbourne, the Westmead Institute for Medical Research, and Yale.
Our company — Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the participants they require for their health research (and many times thereby saving their research). We do this using our proven Recruitment Guaranteed Method, a unique strategy that guarantees reliable recruitment within a realistic study budget. We believe that health research is crucial to the advancement and wellbeing of humanity and we’re on a mission to positively impact 1 million people through participation in research, by 2030.We're looking for someone who can:
Sell — We won’t ask you to do cold calling, as you’ll be speaking with potential clients who have scheduled a call, or inbound leads who have already shown interest in our services. No travel is required, as our sales process happens entirely over Zoom and email. We won’t even ask you to update the CRM, create proposals, or follow up via email, as you’ll be working closely with our New Client Coordinators who take care of that. But you will be expected to spend most of your time on calls with potential clients, and convince them to take the next step in our sales process.
Educate — We believe that if we educate our clients about their situation and the solutions we provide, then they will become a client. It will be your responsibility to explain parts of our process they don’t understand, answer their questions, and show them how we would address their specific recruitment challenges. We’re looking for someone who is great at educating potential clients about the relevant parts of our service and making them feel comfortable about taking the next step to move forward.
Problem-Solve — You’ll need to ask probing questions to understand our clients’ biggest challenges, so you can propose solutions right then and there when you’re talking with them. You’ll need to be able to demonstrate deep expertise in our services in order to be able to provide insightful suggestions when discussing potential clients’ challenges regardless of whether you have ever heard of or come across these challenges before.
Learn — You’ll need to rapidly develop a thorough understanding of our industry, our clients, their concerns, our service, and new software and technology. You’ll be trained by our Sales Manager, so you can hit the ground running, but you’ll need to be great at taking feedback and immediately incorporating it, as well as learning independently from provided resources. On calls with potential clients, you’ll need to be adept at rapidly understanding their unique situation, and being able to focus on the parts of our service most relevant to them.What’s in it for you:
Autonomy — We don’t have set working hours. We don’t have a leave application process (you can take paid holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.
Our team is 100% remote, always has been and was long before the pandemic, and we always will be. We communicate via Slack and Zoom. We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever in the world you choose.
No Admin — Focus on what you do best: building relationships, educating prospects and convincing potential clients to take the next step forward. Your time will be spent almost entirely speaking with potential and existing clients. You won’t need to schedule your own calls, do email follow-up, update the CRM, create proposals or do your own lead generation. Instead, you’ll work closely with our New Client Coordinators who take care of these parts of our process.
Innovation — We’re the first company in our industry to guarantee our results. We’ve launched innovative participant recruitment strategies (e.g. our Due Diligence process) that provide predictability and certainty in a volatile industry, and we’re constantly improving our service. Our data-driven approach and providing certainty to our clients allow our clients to successfully reach their goals. Note: These links go to pages on our new website which is still under construction.
Impact — Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our clients—researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices—work hard to develop treatments and technology that cure diseases and improve quality of life.
Growth — As a member of a small but rapidly growing company you'll be given the opportunity to learn new skills and experiment in new areas, as well as progress and build on what you already know. You'll have access to courses and training programs of your choice, paid for by Trialfacts and you’ll be working closely with our new Sales Manager whom we’re currently also hiring for.
Opportunity — As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a flexible work environment, quarterly bonus (based on company performance), a personal and tailored development plan reviewed with you every three months, and continued opportunities for professional growth.
We’re growing rapidly and we're excited to have someone join the team that will be focusing exclusively on meaningful sales conversations, helping us to expand our footprint and meet our vision of positively impacting 1 million people through participation in research, by 2030. The future looks optimistic as we continue to improve and expand on our core service.Who are we anyway? Meet some of the team:
Nick Karrasch, CEO — I’m an Australian currently living in Melbourne, after spending the last 5 years in Canada. I started Trialfacts, and also previously founded a business and sales funnel automation consultancy. I have interests in medical research, entrepreneurship, learning, futurology, meditation and psychology. My weaknesses include craft beer, good coffee, trying to emulate ultra-successful entrepreneurs, and a nerdy love of hard sci-fi and rational fiction.
Melinda Gomez, Integrator — Melinda is responsible for overseeing all areas of the business and leading the sales team. With a background in sales, client services, and operations, she enjoys implementing new strategies and interacting with clients from around the globe. She is originally from Boston, Massachusetts but is currently enrolled in an MBA program in Lisbon, Portugal. She loves to travel, and during some of her favorite trips she has visited filming locations for Game of Thrones, snorkeled with manatees, and practiced flyboarding.
“Trialfacts offers a unique opportunity for its team members to make a difference by helping researchers achieve their goals, all while having the ideal work-life balance. This type of flexibility and trust among team members is hard to come by, and the chance to grow, with the company but also on an individual level, is unlike anything I’ve ever been a part of. It’s wonderful to collaborate with hard-working and talented people that are a true reflection of Trialfacts’ values. Even if we’re in different time zones, we can be a cohesive unit striving toward the same goals.”
Jason Swart, Sales Manager — Jason comes from a background of 16 years management experience in sales, customer service, and operations and has only recently joined the Sales Team. He prides himself in his sales team who he envisions as the hunters for the TF tribe - the ones who ‘feed’ the TF tribe by converting meaningful engagements with our clients into closed deals - to the benefit of the valuable research at hand and to the benefit of the TF team!
“Wow - what can I say? Being part of an innovative team that is scattered across the globe, making a positive global impact on humanity as part of its everyday business, and allowing me the flexibility to wake up in the morning at 3am with a bright idea (hopefully) and work on it immediately as part of my working hours, is something I am appreciating daily! And then to be able to take a short break in midday to destroy my sons at a game of table tennis or Fifa and have a coffee with my wife is something all my previous work environments could not afford me! T.T = Thanks Trialfacts!
Jess Kramer, Finance & Administration Manager — “I love working for Trialfacts. I get to be a part of a wonderfully innovative and bold team. I am challenged on a daily basis, and pushed beyond my comfort zone where I discover new things about myself. I work wherever I like – whether that be in a coffee shop in Cape Town or a co-working space in Chiang Mai. I love that I get to learn something new every day and at the same time, help to advance medical research across the world.”
Megan Wolff, Recruitment Manager — Megan is responsible for overall management of the recruitment team by leading new projects and innovation to provide leading recruiting solutions for our clients. Megan has developed and grown brands across the world with creative digital solutions which guides her recruitment strategies for high quality referrals. Megan currently resides in South Africa where she lives her passion for the ocean through scuba diving, ocean conservation activities and swims competitively.
“What I enjoy most about being a Trialfacts team member is the opportunity to be creative and come up with new ideas and solutions that make a difference in the medical research industry. I love and am definitely thankful to be part of such a hardworking and supportive team. ”
Yes, this position description is so long that it needs a summary! Here are the facts:
If you are interested in this position, please click the button below and follow the application instructions. Please note that in addition to interviews, this hiring process will involve a small number of short assessments similar to some of the work to be completed in the role.