Account Manager

• Advance Medical Research
• Work with World-Renowned Clients
• Have Freedom Over When, Where & How You Work
• Drive Sales Supported By An Awesome Team
• Take Paid Holidays Whenever You Like
• Share In Company Success

Hello—we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of medical research would not be possible. We’re searching for an Account Manager to help our team solve our clients’ biggest problem. If you’re looking for a position where you can set your own hours, take holidays as you see fit, work remotely from home or anywhere in the world, and help medical research succeed, then please read on.

Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, and reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. More recently, medical researchers around the world have come together to create a variety of vaccines to combat COVID-19 and we helped by assisting Moderna COVID vaccine studies in the US. There’s plenty of room for improvement, but advances in health that have been achieved over the past 20 years are due to new medications, medical devices, and understanding developed through health research.

Our clients — academic researchers and medical research organizations, are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness, and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the participants required for their health research. Some of our clients include Bayer, Brown University, Duke University, Harvard, Johns Hopkins University, Joslin Diabetes Centre, Mount Sinai Hospital, Stanford University, the University of Oxford, the University of Sydney, the University of Melbourne, the Westmead Institute for Medical Research, and Yale.

Our company — Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the participants they require for their health research, and many times thereby saving their research. We do this using our unique Recruitment Guaranteed method, a proven strategy that guarantees reliable recruitment within a realistic study budget. We believe that health research is crucial to the advancement and wellbeing of humanity and aim to positively impact 1 million people through participation in research, by 2030.

Sell — We won’t ask you to do cold calling, as you’ll be speaking with potential clients who have scheduled a call, or inbound leads who have already shown interest in our services. No travel is required, as our sales process happens entirely over phone, teleconferencing, and email. We won’t even ask you to update the CRM, create proposals, or follow-up via email, as you’ll be working closely with our New Client Coordinators who take care of that. But you will be expected to spend most of your time on calls with potential clients, and convince them to take the next step in our sales process.

Educate — We believe that if we educate our clients about their situation and the solutions we provide, then they will become a client. It will be your responsibility to explain parts of our process they don’t understand, answer their questions, and show them how we would address their specific recruitment challenges. We’re looking for someone who is great at educating potential clients about the relevant parts of our service and making them feel comfortable about taking the next step to move forward.

Learn — You’ll need to rapidly develop a thorough understanding of our industry, our clients, their concerns, our service, and new software and technology. You’ll be trained by our Sales Manager, so you can hit the ground running, but you’ll need to be great at taking feedback and immediately incorporating it, as well as learning independently from provided resources. On calls with potential clients, you’ll need to be adept at rapidly understanding their unique situation, and being able to focus on the parts of our service most relevant to them.Problem-Solve — You’ll need to ask probing questions to understand our clients’ biggest challenges, so you can propose solutions right then and there when you’re talking with them. You’ll need to be able to demonstrate deep expertise in our services in order to be able to provide insightful suggestions when discussing potential clients’ challenges regardless of whether you have ever heard of or come across these challenges before.

Autonomy — We don’t have set working hours. We don’t have a leave application process (you can take paid holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.

Our team is remote (we communicate via Slack, Basecamp, and Zoom). We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever in the world you choose.

No Admin — Focus on what you do best: building relationships, educating prospects, and convincing potential clients to take the next step forward. Your time will be spent almost entirely speaking with potential and existing clients. You won’t need to schedule your own calls, do email follow-up, update the CRM, create proposals or do your own lead generation. Instead, you’ll work closely with our New Client Coordinators who take care of these parts of our process.

Innovation — We’re the first company in our industry to guarantee our results. We’ve launched innovative participant recruitment strategies (e.g. our phone screening appointment system) that provide predictability and certainty in a volatile industry, and we’re constantly improving our service.

It’s our data-driven approach and continuous focus on innovative participant recruitment strategies that allows us to help our clients successfully reach their goals.

Impact — Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our clients—researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals, and medical practices—work hard to develop treatments and technology that cure diseases and improve quality of life.

Growth — As a member of a small but rapidly growing team you'll be given the opportunity to learn new skills and experiment in new areas, as well as progress and build on what you already know. You'll have access to courses and training programs of your choice, paid for by Trialfacts.

Opportunity — As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging, and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a flexible work environment, quarterly bonus (based on company performance), a personal and tailored development plan reviewed with you every three months, and continued opportunities for professional growth.

We’re growing rapidly and we're excited to have someone join the team that will be focusing exclusively on participant recruitment marketing, helping us to expand our footprint and meet our vision of positively impacting 1 million people through participation in research, by 2030. The future looks optimistic as we continue to improve and expand on our core service.

Nick Karrasch, CEO — I’m an Australian currently living in Melbourne, after spending the last 5 years in Canada. I started Trialfacts, and also previously founded a business and sales funnel automation consultancy. I have interests in medical research, entrepreneurship, learning, futurology, meditation, and psychology. My weaknesses include craft beer, good coffee, trying to emulate ultra-successful entrepreneurs, and a nerdy love of hard sci-fi and rational fiction.

Melinda Gomez, Integrator — Melinda is responsible for overseeing all areas of the business and leading the sales team. With a background in sales, client services, and operations, she enjoys implementing new strategies and interacting with clients from around the globe. She is originally from Boston, Massachusetts, but is currently enrolled in an MBA program in Lisbon, Portugal. She loves to travel, and during some of her favorite trips she has visited filming locations for Game of Thrones, snorkeled with manatees, and practiced flyboarding.

Ada Grace Quiwa, New Client Coordinator — Ada oversees our sales pipeline and closely works with the entire sales team. Even though most of her professional experience is in Human Resources, she’s curious to explore other roles she can excel in. She’s passionate about collaborative, agile, and innovative work environments and loves working in the digital space. She is a voracious reader, home baker, and a big fan of 90s music and horror movies.

• Excel at verbal communication - from chatting up potential clients to communicating with colleagues in a remote work environment, being able to speak well is a must for any Trialfacts position, and especially this one.
• Are highly coachable - you’ll be expected to rapidly reach an in-depth understanding of our sales process. You’ll need to be adept at taking feedback and instantly implementing it.
• Love learning - we're a team that's driven by learning and improving. We're looking for someone who wants to learn and develop their skills, grow as a person and constantly improve the service that we provide. This includes someone who is comfortable getting up to speed quickly and is able to quickly understand the unique situation each client is in, and isn’t afraid of diving into a new piece of software.
• Love problem-solving - You’ll need to be able to talk with potential clients in order to examine their existing processes, recognise and suggest potential improvements and insights. For existing clients, this will often include analyzing data in spreadsheets and our internal systems.
• Are available for calls in US time zones - our clients are approximately 70/30 in the United States and Australia, and you’ll be expected to take all potential client sales calls in the US.
• Have a strong work ethic - You won’t have to do your own lead generation, CRM updating, email follow-up, or other sales admin, but you will be expected to instead spend the majority of your workday speaking with potential clients and upselling existing clients. We’re a small and nimble but hard-working team.
• Are flexible - in an entrepreneurial business, we sometimes have to wear different hats. We're looking for someone that takes ownership and wants to help grow our company. If you're the kind of person who would rather sit back and say that's not my responsibility then we ask that you please don't apply.
• Are results-driven - you will be coached and guided, but ultimately you will be responsible for meeting your KPIs.
• Are looking for a full-time position - we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed quickly. We’re not looking for someone who has their own part-time business or freelancing career on the side.

Yes, this position description is so long that it needs a summary! Here are the facts:

• Set your own hours: Choose when and how you work, but there needs to be some flexibility to have training and meetings. This is a full-time position.
• Work remotely: We’re a virtual team located around the globe. You can live anywhere or travel with this position. You will need a reliable internet connection.
• Results-based environment: You’ll be evaluated based on your results and will not be micromanaged.
• Commitment to learning: We believe in continuous improvement and growth. External resources, courses, and training programs paid for by Trialfacts.
• Contribute something meaningful to the world: We make a lot of medical research possible that would otherwise fail, and remove the #1 headache faced by researchers in a predictable and reliable manner, backed by our money-back guarantee.
• Compensation: Salary plus a revenue share for each quarter where we exceed our revenue targets.

If you are interested in this position, please click the button below and follow the application instructions. Please note that in addition to interviews, this hiring process will involve a small number of short assessments similar to some of the work to be completed in the role.