Job type full-time
Full job description
Position summary: the customer service representative (csr) is responsible for driving activities and processes needed to meet customer expectations in a wholesale environmentThis is achieved by receiving, reviewing, processing and updating customer ordersWorks closely with other departments to ensure customer purchase order activities are executed efficiently and accuratelyResponsibilities require multi-tasking skills, strong time management and organizational abilities, keen attention to detail, and the ability to meet milestones and deadlinesThis is primarily a remote position with the flexibility for on-location work space.
Receive, review and process customer orders received via email, company b2b website, and/or outside sales rep ordering software.
Communicate with customers, sales rep or regional sales managers concerning orders and shipment via phone, e-mail and video conferencing.
Work collaboratively with key team members in other departments such as sales, operations, purchasing, and shipping
Communicate clearly and effectively with other key departments to ensure customer expectations are achieved
Must attend weekly meetings either virtually or in-person
Other duties as assigned
High school diploma or equivalent
Two years of combined experience, and/or education in customer service or related field
Experience working in a sales organization, retail store or other fast-paced environment.
Ability to handle multiple tasks/projects
Comfortable working with assigned office equipment including, but not limited to, laptop, tablet or desktop computer
Proficiency with microsoft office programs: excel, word, outlook
Proficiency with windows and cloud-based programs
Experience working with an erp and/or pos system
Required to have a dedicated work area established
Ability to keep company sensitive documents secure (if applicable)
Must live in a location that receives a high-speed internet connection or ability to leverage an existing high-speed internet service
Familiarity with zoom and/or microsoft teams
Associates or bachelor degree, or equivalent preferred combined education and experience
Experience in the toy industry or related consumer packaged goods business with similar retail channel framework a plus
As much as we would like to reach out to all candidates, due to the expected high volume of applications only those chosen for the interview process will be contactedIf you would like to be considered for this role, please:
1Submit your resume at: https://recruiting.paylocity.com/recruiting/jobs/all/fbd9906b-b1ad-43b5-a901-720f03463868/toy-investments-inc and
2And take our short survey (approx10 minutes or less): https://go.apply.ci/s/sqyadp6ggl
Toysmith is an eoe
Principals onlyRecruiters, please do not contact us.
Covid-19 considerations: to keep our staff and customers as safe as possible, we are taking covid19 precautions such as encouraging vaccinations, social distancing, availability and use of ppe`s (masks and hand sanitizers) if/when social distancing less than 6 feet cannot be maintained.