Job type full-time
Full job description
Timelymd focused on improving the health and wellbeing of student populations, timelymd offers universities and colleges a comprehensive, custom program centered around telehealthTimelymd’s campus-wide solution gives students one point of contact-anytime, anywhere-to get quality care and immediate treatment and support for medical or mental health concerns, health coaching advice, from board certified physicians, licensed counselors and certified coachesTimelymd’s telehealth programs optimize team based primary care, clinic resources and support clinic staff in delivering quality, patient centric care to the right students at the right times.
Timelymd is looking for a highly motivated patient care advisor to deliver excellent telehealth services to students in needA concierge-style navigation service provider guiding members through a confusing healthcare system and driving cost savings while ensuring quality careThe advisor is responsible for facilitating high-quality clinical services and enhancing patient engagement via telehealthThe primary purpose of the advisor is to demonstrate leadership in developing and improving holistic care through collaboration strategies.
What you’ll do
This position supports the timelymd telehealth operations with overall care coordination for patients, serving as their primary point of contact for all customer service after point of referral.
Uses video conferencing technology and phone calls to coordinate and connect staff, resources, patients and providers in the manner effective to delivery of services, patient care and education.
Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient’s experience with timelymd.
Develop patient care plans based on the provider`s assessment information.
Maintain all records confidentially and securely.
Handles all telephone communications with patients regarding care.
Serves as liaison between patient and telehealth provider.
Performs other clinical/technical duties as assigned and manages workload and assignments effectively.
What you bring
Bachelor`s degree from an accredited college or university, required.
A minimum of 5 years experience in a clinical setting with direct patient care experience.
Proficiency or rapid assimilation to operate productivity technologies; microsoft office, google suite, zoom, slack, intercom, zendesk, salesforce, amazon quicksight, and electronic health record systems.
Understanding of telehealth best practices with considerable attention to detail including proficiency with timelycare or competitive telehealth mobile and web app and admin.
Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required).
Adaptability to quickly changing priorities and student needs.
Strong time management skills, with the ability to manage competing priorities.
Benefits + perks
No work on your birthday!
Variable bonus eligibility
Company-sponsored health insurance
Company-paid group life insurance
Free access to timelymd services for you and your immediate family
Volunteer time off (vto) as an organization to give back to the community
This is a remote positionReviewing candidates across the country, not just in the dallas/fort worth, tx metroplex#li-remote
Please note: you`ll need valid u.sWork authorization to join us, as we are not able to offer sponsorship at this time.
Timelymd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.