Salary $85,000 - $125,000 a year job type full-time
Full job description
At tilled, we’re creating a buzz in the world of paymentsEvery time a bill gets paid through a software platform, payment processing revenues are generated for many stakeholders, but not the software companyWe are changing those economics, with payfac-as-a-serviceWe need your help.
Technical implementation specialist (tis) is the primary technical resource for the implementation and partner success teamsTis are responsible for actively driving and managing the technology evaluation and certification stages of the implementation process, working in conjunction with the sales, implementation and partner success teams as the key technical advisor product advocate and technical subject matter expert for our platformThe technical implementation analyst must be able to articulate technology and product positioning primarily to technical users, but also business stakeholdersThe successful candidate must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the implementation processThis includes, but is not limited to reviewing development statements of work, development support of sdk, api, and direct integrations, an understanding of point to point encryption, tokenization, alternative payment methods, hardware & software certification testing, coordination of pilots, they will liaise with external and internal teams to ensure that tilled meets and adheres to all regulations for merchant acquiring, corporate and commercial banking, and card acquiring organizations as well as card organization rules
*this is a full-time, remote positionCandidates must be authorized to work in the united states and be a resident in a united states time zone.*
Here is what you can expect at tilled:
Develop and execute certification plans,
Provide support to our business channels and clients.
Determines accuracy and makes the necessary changes to each certification request in regards to the platform, message specifications, connectivity, industry, and features.
Update and or validate all applicable test tables and applications to ensure testing and production data can be received and is processed correctly.
Coach client on authorization, settlement and report file format specifications and data communication interfaces.
Manage the distribution of test cards, test scripts, specifications and correspondence to clients.
Supply all the necessary testing tool documentation for client testing, certification and implementation.
Coordinates with the client and tilled personnel to schedule and conduct authorization and settlement testing.
Debugs authorization, settlement and communication protocol errors and message formatInstructs the client on proper correction.
Negotiate implementation roll out with client and all applicable internal areas and host go live call with client to ensure that the first production file and data are received and processed successfully.
Tilled is looking for someone who has:
A bachelor’s degree in computer science or a related field that supports the key responsibilities of the job is strongly preferred.
Knowledge of scripting, development languages and internet application components.
Working knowledge of e-commerce and payments ecosystems is preferred.
Must possess exceptional problem-solving, analytical, and research skills.
5+ years relevant experience in engineering, solution development or technical sales.
Proven track record in sales, technical sales, or consultative technical support.
Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types
Experience using postman to test apis preferred
Experience with sql querying (we use postgres but any dialect would be sufficient) preferred
Tilled was created to empower software vendors, and saas companies to start generating revenue from accepting credit cardsWith our suite of powerful financial tools and industry leading revenue sharing programs, tilled will power the financial backend of the next generation of saas companies, and integrated software vendors, allowing them to focus on their core product, not payment facilitationWelcome to payfac-as-a-service!