Job type full-time
Full job description
Working at the bank of missouri
At the bank of missouri we know it takes great people to support the communities we serve! we are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributionsWhen you work at the bank of missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.
About our company
Staying in business for more than 125 years is hardReally hardIf you think about it, we’ve endured many events, like the great depression and two world warsWe’ve survived and thrived, thanks to our great customers and communitiesWe were founded on core values of accountability, community service and financial conservatismThose principles are the reason we are still in business todayCaring for people and communities is our foundation!
We’ve built a reputation of being financially secure and community focusedWe are an independent community bank and fully intend to stay that wayWe are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.
About this job:
A contract services relationship manager is responsible for working with the bank’s contracted relationships to monitor the operational, credit, risk, regulatory, compliance and network requirements related the organizations with whom the bank of missouri contracts to facilitate the bank’s bin sponsorship programThis role is responsible for performing various forms of operational, credit, risk, regulatory and compliance based analysis (including financial analysis) on existing and prospective bin sponsored relationshipsThe relationship manager will be responsible for assessing and monitoring segments of the bin portfolio performanceThis role will engage relationships and conduct activities consistent with established bank policies, procedures and systems, corporate code of conduct, bank secrecy act and all applicable state and federal laws and regulations.
Here are some of the great benefits you will enjoy as a member of our team:
Personal paid time off, as eligible and paid holidays
401k and employee stock option plan, as eligible
Generous medical, dental, vision, life and disability insurance
Learning, development and growth opportunities
As a contract services relationship manager you will:
Build relationships with key employees among contracted relationships.
Schedule regular meetings with relationships to ensure they are satisfied, explore additional sales opportunities and nurture relationships.
Create and assist in implementation of plans to address relationships’ business needs.
Provide value add to the contracted relationship and to the bank of missouri by offering additional tbom products that would be beneficial to the contracted relationship.
Facilitate and conduct initial due diligence on prospective new relationships.
Facilitate the collection of multiple sources of information, data and reports for relationships and distribute to the appropriate persons in the bank.
Collaborate with internal teams (e.gSales, operations, compliance, senior management) to address relationships’ needs.
Ensure both the company and relationship adhere to contract terms.
Act as point of contact for complaints and escalate issues as appropriate.
Assist sales team with up-sell or cross-sell services and products.
Assist with establishing performance and revenue targets and work diligently to meet them.
Review requests from contracted relationships in a timely manner (per sla’s) and route appropriately for review and approval.
Assess portfolio and relationship level performance and provide alerts to unusual trending and or anomalies in performance.
Assess portfolio and relationship level performance and provide recommendations and/or opportunities to improve overall program.
Monitor bank and relationship performance against service level agreements.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues related to private label and card brand requirements evidenced by appropriate application of these regulations in day-to-day operations.
Maintain knowledge of industry trends and attend relevant training and certification programs.
Regular travel is required.
Qualifications for success:
Bachelor`s degree (bA.) from four-year college or university; or three or more years’ banking, client relations management, retail or commercial credit, risk, or compliance experience; or equivalent combination of education and experience.
Prior experience in credit card/private label industry preferred.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to write reports and regular business correspondence.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The bank of missouri is an equal opportunity employer
Posted 30+ days ago