IT/SOFTWARE FRESHER HYDERABAD JOBS
Remote technical support engineer to provide up to L2 support with good experience around Remote Desktop/Infra
Support on Win 10 & O365 related environment. Individual should be passionate about technology, multi skilled and
willing to work in a 24 X 7 support model and able to provide support in all modes of communication. (Email/Calls/Chats,
4-6 and above years of relevant experience .
Good experience in providing technical support on various M365 features & concepts
Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)
Good troubleshooting skills in various versions of O365 at the user level as a first level resolution
Good troubleshooting and administration skills in MS Teams/OneDrive at the user level
Good troubleshooting on Windows 10 OS & the applications
Previous experience in supporting remote Desktop & O365 Infra support
Working Experience in Dock station, Repeaters and muti-display environment.
Knowledge of Active Directory concepts preferred
Excellent Analysis and Documentation skills
Incident and Problem Management Skills
Sound ITIL knowledge
Excellent communication skills
Resolve technical issues of projects
Participates as a team member and fosters teamwork by inter-group coordination
Effectively collaborates and communicates with the stakeholders and ensures client satisfaction
At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365
Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Preferred certifications on the below
o Win 10 - MD-100
o O365 . MS-100 , MS -500
What’s in for you?
At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business
performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying
work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks
for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams
to work for in the organization.
Talent Fulfillment Group© JD Format
You get an open and transparent culture along with freedom to experimentation and innovation
About the practice/ Project:
This project is about providing remote technical support (All type of tickets/incidents – Email/Call/Teams/ITSM
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure
services globally through a combination of technology knowhow, domain and process expertise. Over the years we have
left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The
accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across
verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed
at creating value for our customers, helping them in improving their business processes with minimum hassles and capital
Screening Questions :-
How many years of experience in working with Win 10 OS environment support ?
Have you worked on supporting end user issues on O365 like Outlook, Teams, Onedrive, etc. Pl specify the
years of experience
Are you ready to work on the Integrated support model as Remote Tech Support engineer by all modes of
Flexible to work on shift timings
Rate your communication skill out of 5 (5 being highest) :- Verbal & Written
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