Business Analyst cum Project Manager
Just In Time Group
Job type part-time
Full job description
Tennessee orthopaedic alliance is the largest orthopaedic surgery group in nashville and middle tennesseeToa concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best lifeNinety plus years later we are advancing the practice of orthopaedic surgery throughout the state.
There are a number of reasons why toa is an employer of choice; here are a few of them:
Stability - toa has been in middle tennessee since 1926 and has expanded to nearly 20 locations!
Impact - toa’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
Work environment - the toa team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
Total rewards - toa offers competitive salaries based on the current middle tennessee wage market, plus a comprehensive suite of benefits, including medical, dental, paid time off, and moreOur 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions.
The toa appointment scheduler is our patients' biggest advocateOur appointment schedulers provide patients with top notch customer service and understand toa physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.
This is a part time role, focusing on peak hoursIt is also a work from home opportunity, making it the perfect position for the right person.
Answer inbound calls from new and existing patients
Obtain patient demographics and insurance information
Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient
Schedule patient appointments through nextgen
Use critical thinking and your expertise within toa guidelines to arrive at solutions for patients- even if that means finding a creative resolution
Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability
Review online appointment requests and schedule those appointments
Handle inbound referrals for your designated physician(s)
Respond effectively to time sensitive email communication
Deescalate conflict independently with disgruntled patients
Other duties as assigned
You have the drive to provide excellent customer service and execute that on a daily basis
It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking
You enjoy corresponding over the phone
You’re very organized and pay close attention to detail
Working with computers comes easy to you- you know the basics of
Microsoft programs such as excel, word, and office
You enjoy being a part of a team that works collaboratively to achieve goals
You successfully work across boundaries, including other toa roles and clinics
Knowledge of patient appointment scheduling is a plus
Previous experience working with an emr, such as nextgen (or similar documentation systems) is preferred
High school degree is required, a college degree is preferred
Toa is an equal opportunity employerToa conducts drug screens and background checks on applicants who accept employment offers.