Technical Support Specialist

Taos

| 2023-03-19

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Job details
Company overview

Taos, an IBM company is hiring a Technical Support Specialist to support a fast growing client of Taos Managed Services division. This is a full time permanent position with Taos, an IBM Company and working full remote. We offer a competitive salary and excellent benefits package!

What you will be doing and what is required:

Provide technical support to Taos clients, including problem determination, resolution, and troubleshoot level 2 escalations from end users and End User Services (EUS)
Assist customers via online helpdesk ticketing system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network
At least 1 year of experience in an IT Helpdesk environment or relevant work experience
At least 1 year of experience in IT support for REMOTE users. Performing security administration functions for user access, data access, and remote access
Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)
CompTIA A+ Hardware/Software, Sec + Certification a plus
Perform resolution and tracking of incidents in accordance with IT End User Services procedure. Proactively manage high severity and priority incidents from identification to resolution
Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT End User Services procedures
Proactively utilize IT resources to remain current with technology used in the company IT environment
Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists, security groups, Object Units, and administrate user permissions in AD
Experience in using and managing tickets in the Jira ticketing system. Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
Strong professional communication skills, the position will require constant communication and collaboration with the client and management teams and other internal/external IT resources to identify problems and restore services
Must demonstrate a good understanding of client and their IT systems
Have a good understanding of all client escalation paths and contacts
Expected to provide escalation support for the helpdesk, including End User Services Management, Customer Success Manager, and Client contacts as necessary
Completing other duties or tasks as assigned

Who is Taos?

Taos helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client’s biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What’s Next.

Referrals:

We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to referrals@taos.com or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.

Compensation:

Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

Equal Opportunity

Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant:

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ and review the E-Verify Participant and Right to Work links for more information.

#DICE

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