Tandem theory is made up of people just like you – smart, funny folks who know that building an agency is and should be a fun endeavorWorking here is very much like working for a startup – things move quickly, and you get to wear many hatsYou’ll get the opportunity to work on high-level projects, and the opportunity to engage directly with clientsTandem theory offers a flat, collaborative working environment, right from the comfort of your homeBut please don’t wear your pajamas to work.
We are seeking a manager client service to join our growing team.
Here is a summary of the role:
This is a critical role that helps support the company’s client retention and growth initiativesThe experienced candidate will work closely with others to ensure that the client’s expectations are met (and preferably exceeded)This person will provide valuable client management support for different assigned projectsThe candidate serves as the client lead between the agency and the client, and partners with the subject matter experts (smes) to develop plans and strategic solutions that deliver against the identified goals.
With a winning combination of marketing expertise, business acumen, people skills and project management know-how, this person is critical to retaining existing relationships and driving ongoing growth.
What you will do:
Effectively gather and translate client business requirements for all agency teams that work on the account
Take responsibility for delivery of holistic solutions across contracted service areas
Manage the team’s workload and deliverables to ensure timelines are met and deliverables meet/exceed client expectations
Maintain a clear understanding of client’s business and marketing goals
Define and develop scopes of work, labor plans, external budget requirements and other associated project costs and margin goals
Support innovation, continuous process improvement and optimization across all functional areas within the agency
Continually pursues opportunities to deepen the relationship with the client and increase trust
Direct multiple people/resources and independent projects for one or more clients
Play an integral role in the retention of existing clients and the development of expanded business opportunities and engagements
Manage internal resources to ensure projects meet deadlines, cost and quality parameters
Develop proposals, presentations, slides, analyses and other client-facing deliverables
Build and manage strong, effective working relationships with internal teams, clients, partners and vendors
Maintain up-to-date documentation within account and project management tools
Proactively communicate with the client via updates, progress reports, requests for information, etc.
Schedule recurring and ad hoc meetings with client, and develops and distributes meeting agendas, recaps and next steps documentation
Identify and help to resolve team resource issues
What you should have:
4+ years of experience in agency, marketing and/or client-facing roles
4-year degree in marketing, advertising, business, communications or other relevant discipline
Ability to communicate clearly and effectively (verbal and written) with a diverse profile of clients
Ability to develop and maintain relationships across diverse teams
Familiarity with the elements of digital marketing: analytics, technology, u/x, creative, media, search, etc.
Relationship-oriented, authentic, positive, diplomatic
Possess a sense of curiosity, with demonstrated eagerness to learn new things and inquire as to why things are done a certain way
An attitude that approaches change pragmatically, positively and gracefully
Not hesitant to ask for help when needed and know when to escalate issues
Strong organizational and project management skills
Detail-oriented and a big picture thinker
Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment
Strong knowledge and proficiency in google suite: sheets, docs, slides
Strong knowledge and proficiency in microsoft office: outlook, word, powerpoint, excel (intermediate+)
Strong knowledge and proficiency in apple: keynote
Here is a little bit about us:
Tandem theory is a culture-first agency built to create better client experiencesWe deliver on this promise by focusing on three core behaviors - teamwork, transparency, and trust – the three things that we found were most often missing from the traditional agency experienceThey’re not just words on a posterWe apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.
Headquartered in dallas, texas, tandem partners with several leading brandsThese brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.
Other than waking up and being excited to get to work each day, here are some additional benefits:
The salary for this exempt-level position will be based on experience and qualifications within an established pay rangeBenefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid std, ltd coverage plus a flat amount company paid toward basic life and ad&d, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.
We operate as a work, not live, from anywhere model and utilize the office space as a co-working space as neededThat said, whether in the office or at a remote location, we try to operate in the traditional office norm modelYou will be working with a computer, telephone, copier, or other office equipment as necessary for long stretches of timeThere may be some occasional long, irregular hoursYou are expected to communicate effectively (verbal and written), and maintain professionalism under stressOccasionally you will need to bend, pull, push and/or reach to access job-related materialsYou will also be expected to work with frequent interruptions such as slack messages, emails, phone calls, drive-by visits to your desk, whether that is from a co-worker at the office or your dog barking while working remotelyYou are required to attend all video conference calls on camera, as it is important to see facial expressions and reactions to enhance connection and collaboration.
All new employees must provide documented proof of their identity and employment authorization and pass a background screening processNo work visa sponsorships available at this time.
Here is where we are located in case you are curious:
Tandem theory, llc
15400 knoll trail #503
Dallas, tx 75248