Job type full-time
Full job description
The national accounts executive is responsible for driving business growth through account management and leadershipThey penetrate and cultivate new business with existing and new customers while maintaining a profitable operating ratioThe national accounts executive drives business growth through solution development, customer facing communications, contract development and negotiation.
Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
Builds successful partnerships (e.g., multiple contacts across busUnits) w/ key stakeholders (e.g., marketing, operations, senior mgmt, etc.) to cultivate relationships & generate revenue opportunities across all product and service lines.
Demonstrates an understanding of freight processes within customers` organizations or industries and uses this knowledge to develop account strategies that address customer issues/problems.
Maintains contract compliance to ensure all elements of contracts are being followed on an ongoing basis by both tforce freight and customer organizations.
Manages contract renewal process to ensure customer relationships are maintained and new contracts are negotiated prior to the expiration of existing contracts.
Cultivates cross-functional relationships and involves other sales resources (e.g., freight, customer solutions, etc.) to provide expertise as needed in helping customers create an efficient supply chain and demonstrates quantified value.
Applies service, product, and customer technology knowledge: demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors` offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts tforce`s and competitor`s products, services, and customer facing technology solutions; able to compare and contrast the customer`s experience of engaging with tforce and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages.
Business, financial, and industry knowledge: considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions.
Conducts competitive analysis: demonstrates a detailed understanding of competitor’s strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas where tforce is at a competitive disadvantage and suggests ideas for improving its competitive position.
Conducts customer analysis: demonstrates some advanced knowledge of how to conduct customer analysis using common sources of information to identify customer facts and trends; collects standard research data about current and prospective customers with some guidance; identifies and develops lists of prospective customers; assists with identifying instances where customer needs or expectations are not being met; drafts promotions of products, services, and features based upon research with oversight from others.
Creates account strategies: helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trends.
Solves customer problems: identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
Strategic customer partnerships: builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies.
Experience giving sales presentations - preferred
Bachelor`s degree or mba in management, marketing, business, finance, economics, or related field - preferred
This position is being offered by tfi international incOr its affiliates, which is not affiliated with united parcel service, incOr any of its affiliates, subsidiaries or related entities (“ups”).
Employer will not sponsor visas for position.
Ups is an equal opportunity employerUps does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Posted 14 days ago