Quality Controls Assistants / Trainees (Male)
Jafferjee Brothers Exports (Pvt) Ltd
Medical specialty oncology job type full-time number of hires for this role 1
Us work authorization (required)
Full job description
Candidates for this position can reside anywhere in the us, as this role is a remote home-based positionYou must be bi-lingual for full consideration.
The clinical supervisor, breast care helpline will manage the team of helpline specialists, handle call escalations, and assist with the development of training for the helpline staff and volunteersIn addition, the clinical supervisor will provide high-quality psychosocial support, education on a variety of breast cancer topics, and information on resources via phone calls/email/chat/text to anyone with questions or concerns about breast cancer, including patients, survivors, and their familiesThe clinical supervisor brings a willingness to work with helpline users who are experiencing stress and trauma in their lives as a result of coping with chronic and life-threatening illnesses.
The clinical supervisor, breast care helpline is a member of the care services team in the mission department of susan gKomenPresently, the komen breast care helpline and clinical trials information helpline operates monday – friday, 9 am to 10 pm est in both english and spanishThese hours may be modified in the future based on capacity and demand.
Primary responsibilities: (list the functions of the job, indicating the most important firstDo not list any duties or responsibilities that require 5% or less of the position’s time)
Provide management for the team of specialists operating the helpline program in accordance with program and organizational policies and procedures.
Coach, mentor, and develop staff, including overseeing new employee onboarding and professional development opportunities.
Maintain the staffing schedule and work with helpline team to provide coverage for the komen helpline (breast care and clinical trial information) 12 hours/day 5 days a weekUse client relationship management software (salesforce) to manage and document client caller interventions.
Respond to escalation protocol for handling crisis situations in both english and spanish, including management of call escalations sent from helpline specialistsProvide training and support to staff for identifying and handling crisis situations.
Assist with the development of and promote participation in regularly scheduled in-service training for the helpline team.
Provide ongoing feedback and coaching to the helpline team, including opportunities for staff to discuss challenging calls.
Ensure integration of safe, accurate, consistent, evidence-based, culturally responsive breast cancer and breast health information in the delivery of patient services.
Assist with the review and evaluation of program policies and procedures, processes, and services of the helpline.
Provide supportive and non-judgmental active listening, crisis intervention, gentle guidance and understanding of breast care continuum, breast health education, and referrals to appropriate community resources for all helpline users with breast health concerns.
Provide education, psychosocial support, and information about local or other national resources to help identify and prioritize needs, plan and coach for next steps including decision-making and participation consideration in clinical trials.
Promote and demonstrate appropriate person-centered service, with respect for cultural diversity and cultural responsiveness among coworkers and all work-related contacts.
Supervises work of helpline specialists, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivityMay offer recommendations for hiring, pay changes and termination, but does not have responsibility for making these decisions.
All other duties as assigned.
The ideal candidate will have: minimum of 5 years’ experience in counseling, oncology social work, case management, patient navigation, or nursingExcellent problem-solving skills with ability to respond quickly in crisis situationsMust have a clear and distinct speaking voice, accompanied with excellent oral, written interpersonal, communication, and customer service skills – demonstrating cultural awareness and sensitivityStrong organizational, technology, and project management skillsComputer proficiency in database, internet, and word processing programsFluency in both spoken and written spanish.
5 – 7 years
Master’s degree: social work, counseling, nursing or similar health and human service discipline with corresponding licensure credential is required (i.eL.c.s.w.; l.m.s.w; l.m.h.c or l.p.c., etc.)
Preferred experience includes:
Strong supervisory skills, especially in supervising remote staff.
Experience and a background in health, hospice or mental settings delivering interventions to clients coping with chronic and acute life-threatening illness as well as with the bereaved.
Experience and/or knowledge in breast cancer, clinical trials.
Bilingual (english/spanish required, other languages a plus).
Experience with salesforce or other client relationship database(s).
In addition to the qualifications above the successful candidate should have:
Excellent interpersonal skills, with an ability to work effectively with diverse individuals, groups and communitiesExcellent oral and written communications skillsAbility to respond flexibly and engage in creative problem-solving.
No travel requirements.
Sorry no agencies
Job type: full-time
Paid time off
Are you available during the operating hours of monday - friday 9am - 10pm est, schedule will vary based on capacity and demand.
Are you bilingual or multilingual?
Licensure credential is required (i.eL.c.s.w.; l.m.s.w; l.m.h.c or l.p.c., etc.) do you hold a valid certification?
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Remote interview process