Salary $75,000 - $85,000 a year job type full-time
Full job description
Stiqibit, llc, information and technology (it) division has an opening for an early to mid career it support/systems administrator to join the team.
In this exciting role, you will work directly with newly formed well-funded impact investment organizations, providing it support and services to administrators, analysts, and c-suite executivesThe technical support engineer will be part of a geographically dispersed team of technology professionals providing digital security guidance to a variety of well funded philanthropic organizationsImpact investing is an exciting and rapidly growing industry powered by investors who are determined to generate social and environmental impact as well as financial returns.
You will help users resolve issues by troubleshooting problems of moderate scope, identifying appropriate solutions, and implementing solutions in accordance with established procedures and best practicesYou will fulfill service requests, resolve helpdesk tickets, and hardware and shipping functions, such as deploying (shipping) laptop workstations, installing and configuring applications, and setting up and facilitating video conferencesYou will support apple mac products and operating systems, primarily, but you will also support a broad range of technologies, including desktop and laptop hardware, windows, and linux operating systems and applications, audio-visual and videoconferencing systems, and wired and wireless networks, and storage and server systemsYou will also participate in developing, documenting, and improving processes and best practices for all supported technologies.
You will work under the supervision of the head of stiqibit and will report to customer-side management regarding projects and day-to-day activitiesIn all activities, you will work closely with myself and other technical personnel to develop services that are reliable, well-suited to the needs of the users, and which integrate with available it servicesYou will serve as a primary point of contact with the it department and will identify and engage with appropriate centralized services and expertise as needed.
As a member of the it program, you will also play a role in identifying, developing, and refining new and existing technical servicesThese services could include high-speed networking, virtualization, hosting and storage, high-performance computing, cloud computing, as well as a range of consulting services.
What you will do:
Provide support for the production environment including integration and maintenance of saas, and on-prem environments.
Work with customers to identify, troubleshoot, and resolve problems and issues of a moderate scope dealing with computers, software, operating systems, and peripherals.
Provision and install hardware, including desktops, laptops, printers, scanners, tablets, smartphones, and other peripherals.
Provide video conferencing and a/v support, including deploying and maintaining equipment, setting up meetings, and training users.
Provide support and direction for using event it tools and services (e.g., mail, calendar, backup, av).
Manage and execute small projects, such as software evaluations and implementations and infrastructure assessment, procurement, and deploymentMay include planning and scheduling, status updates, developing reports, customer communication, and quality control.
Participate in process improvement projects, including the evaluation, selection, and integration of new services as well as improvements in efficiency and effectiveness of current processesYou may be asked to perform analysis and consulting support to customers to determine hardware, software, or system requirements and apply the results of this analysis to the acquisition and deployment of a computing infrastructure that meets customer requirements.
Develop and maintain technical documentation, including knowledge base articles, procedures, and best practices.
Develop and maintain complete and accurate inventory records for workstations in use within customer organization.
Maintain complete and accurate records of all support requests and incidents and customer activity in the ticketing system.
Bachelor’s degree or a minimum of 5 year experience in a professional it environment, or equivalent combination of education and experience.
Experience managing and troubleshooting operating systems including windows, macos, chromeos, linux, ios, and android.
Experience managing and troubleshooting workstation and mobile systems, printers, and related peripherals and equipment.
Experience using videoconferencing platforms, such as zoom, skype, webex, etc., but specifically zoom.
Experience setting up and troubleshooting a/v equipment, including video displays, projectors, microphones, digital signage, speaker systems, etc.
Excellent diagnostic and troubleshooting skills.
Possess a strong sense of curiosity, and a desire to continually learn new tools and technology.
Strong knowledge of desktop and laptop computer hardware and peripherals.
Strong knowledge of apple macos and experience with microsoft windows.
Exceptional customer service and strong interpersonal communications skills and clearly convey technical information through well-written and concise and accurate documentation.
Knowledge and troubleshooting experience with tcp/ip networking protocols (wired and wireless) and other equipment standards such as usb, sata, time-machine, etc.
Working knowledge of remote access hardware and communication protocols (eg vpn, ssh, vnc, rdp).
Knowledge of business applications, such as ms office, google apps, or other productivity suites.
Working knowledge of lifecycle management and access control applications, saml, security and authentication, and account management, preferably okta.
Excellent organization and time management skills.
Health care plan (medical, dental & vision)
Work from home
Paid time off (vacation, sick & public holidays)
Life insurance (basic, voluntary & ad&d)
Training & development