Salary $38,500 a year job type full-time
Full job description
One growing teamOne powerful goal.
Ours is a dynamic environment where innovation is encouraged—and ideas are welcomedWe believe in one another’s potential, and we focus on creating a positive community where collaboration, belonging, and growth are valued.
Snhu employees are a team in every senseSeparately, we understand that each individual brings unique experiences, perspectives, and ideas to create a vibrant work environmentTogether we share common values of honesty, acceptance, and accountability working as a unified force toward a common goal: to transform the lives of learners.
As a global leader in education, we strive for a workforce that reflects the individual differences of our learning communityWe believe that our employees can be their best selves when they can be their true selvesTherefore, we are committed to cultivating and preserving a culture of inclusion in which all of our employees feel welcomed, valued, and empoweredWe’re proud to have been recognized as a great college to work for by the chronicle of higher education every year since its inception.
By joining our team, you join us in our visionTogether, we’ll shape the future of education by transforming lives—beginning with yours.
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Southern new hampshire university is hiring remotely in the following states: new hampshire, massachusetts, maine, vermont, arizona, indiana, north carolina, south carolina, georgia, texas, and florida.
Please note that this is a remote eligible positionAt snhu, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the united states (in one of the approved states as reflected above) that is free of distractions and dependencies.
We offer exceptional benefits, many available starting on the first day of employment:
Anthem bluecross affordable, low-deductible medical insurance available on day one
Low to no-cost dental, vision and life insurance options
5 weeks of paid time off that starts accruing on day one & paid holidays
A retirement plan with a 9% employer funded annual contribution
Tuition benefits with family offerings
Southern new hampshire university is seeking to fill multiple open academic advisor positions.
Please note: this is an on-site position located in manchester, nh.
The academic advisor serves as the student’s connection to the snhu communityThe academic advisor is responsible for providing an unparalleled level of service and support to our students utilizing our institutional commitments including: mission, vision, culture statement, snhu core values and competencies, snhu service and support brand values and the advising goalsOur advising model focuses on engagement with our online students to deliver world-class service and support to positively impact every learner we serve.
Essential duties and responsibilities of this position include the following:
Advisors will communicate with their online students based off of the student’s preferred contact time and methodEngagement will primarily consist of phone and email communication.
Provide students and internal customers with a response to voicemails and emails within 24 business hours.
Having the ability to utilize multiple systems and reports to be able to best support our students.
Utilizing coaching skills to build strong relationships with our student population.
Provide appropriate support services with students based on student’s perceived need and knowledge of personal strengths/weaknesses.
Understanding and effectively communicating academic and administrative policies.
Utilizing the student engagement guide and the new student orientation, with own knowledge of students to determine the strategies to best support each student individually.
Providing creative approaches to student success, persistence, and satisfaction.
Owning student issues until they are fully resolved and keeping the student informed throughout the process.
Keeping the student’s short and long term interests in mind in our guidance to them.
Putting in the time and effort to support a student who is making every effort to achieve their goals.
Advocating for the right thing to do on behalf of our students.
Establishing cooperative and collaborative relationships with faculty, staff and other internal customers.
Hold yourself and others accountable to providing exceptional service in every interaction, every time.
Maintains a positive attitude and professionally deals with a changing environment.
Exhibits self-awareness and builds rapport in and open, friendly, and accepting way.
Ensure that all active online program students have a minimum of a 4 term course plan within their first term that is populated in crm and sent to the studentFollowing the first term, all course plans are to be maintained for accuracy term over term.
Serve as culture ambassadors
Other duties as assigned
Bachelor’s degree required
Ability to build relationships with students
Strong technology skills including:
Microsoft office (word, excel, outlook)
Experience: 1-2 years of experience in a professional setting including:
Strong customer service background
Admissions or sales
Higher education, advising, tutoring or counseling
Technology: student management system experience
The work hours are: three days either 8-4:30 or 9:00-5:30 (monday - thursday), two evening shifts 12:30 pm - 9:00 pm per week (friday night is a required evening shift) , and one weekend shift of 4-8 hours per month (selection of late nights and weekend shifts are dependent upon student need, team lead approval, and programmatic coverage)
Pay rate: $ 38,500.00 annually
Please note that a background check is required for employment.