Excellent customer serviceThe customer advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisorIs required to provide periodic status updates, and timely return all incoming inquiry calls.
Verifies, compiles, and types application information for mortgage loans and or titles: performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status.
Recommends that title and loan not meeting standards be restructured or denied.
Escalates title deficiencies to appropriate department and customer.
Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval.
Records data on status of loans, including number of new applications and loans approved, canceled, or denied, best time to call and what the next steps are using microsoft excel.
Responsible for 80+ loan inventory
Provides consistent follow up to customer throughout the entire loan process (every 3 days)
Provides customer timeline of process and creates sense of urgency with customer to move file forward.
Ability to understand client los and tracking items necessary to move file forward in the processing of the customer’s loan.
Ability to identify red flags within a loan application/documentation.
Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval
Calls specified companies to obtain property abstract, survey, and appraisal.
Informs supervisor of discrepancies in title or survey.
Prepares loan for initial closing disclosure issuance.
Types and mails approval and denial letters to applicants.
Submits approved mortgage loan file to the mortgage loan closer for settlement
Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using compu
Prior experience (1-3 years) as a mortgage loan processor or similar position (los mit spoc)
Sourcepoint is an equal employment opportunity/affirmative action employer and maintains a drug-free workplaceAll candidates who have received a written offer of employment will be required to undergo a company paid drug testFailure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant`s job offer.
Sourcepoint participates in e-verify and we will provide the social security administration (ssa) and, if necessary, the department of homeland security (dhs), with information from each new employee’s i-9 to confirm work authorizationIt is the policy of this company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and terminationTo achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans
Primary location: united states-remote-remote
Organization: mortgage - onshore operations
Job posting: oct 6, 2021, 11:54:51 am