Job type full-time
Full job description
Channel account manager - virtual
The customer account manager will work in unison with assigned partners and their channel manager to deliver account management services to end customers that drive profitable net growth via retention and growth of channel accountsThis includes working directly with end customers to present omnitracs products offerings, conducting product demonstrations, working with partners to retain customers, and shepherding the customer through making changes to customer accounts.
What you will do
Essential responsibilities and duties:
Work directly with partners to develop partner-specific customer account management plan
Place calls to assigned accounts in accordance with account management plan to conduct business reviews, educate customers on product functionality, and generate upsell and cross-sell opportunities
Setup and conduct demo presentations
Negotiate software pricing and creating customer quotes
Work collaboratively with legal, finance, and operations to streamline changes to customer accounts (renewals, migrations, upgrades, etc.)
Escalate issues in accordance with company policy
Utilizing salesforce.com in order to manage tight, organized sales processes with quality operational performance
Respond to all emails and voicemails in a professional, timely manner
Meeting and surpassing quantitative and qualitative goals
Participate in partner business review meetings (pbr)
Respond to nps cases and conduct customer health checks
Manage time effectively, meet personal goals and work effectively with other members of the sales team.
Align with channel leadership to develop messaging, standardized presentations, and sales processes
What you will bring
Education: bachelor`s degree in business administration, marketing or communication preferred or equivalent combination of work experience and education.
Experience: 2 + years of sales/account management experience or telesales in b2b
Inside sales/telesales experience with high tech company strongly preferred.
Strong phone presence and experience in cultivating current account base.
Work experience in channel environment preferred.
Demonstrated ability to present software and solutions over the phone strongly preferred.
Proficient with corporate productivity and web presentation tools.
Experience working with salesforce.com or similar crm.
Excellent verbal and written communications skills.
Strong listening and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Self-driven, results-orientated with a positive outlook and a focus on quality.
Knowledge of microsoft office; outlook, excel, and power point.
It is impossible to list every requirement for, or responsibility of, any positionSimilarly, we cannot identify all the skills a position may require since job responsibilities and the company’s needs may change over timeTherefore, the above job description is not comprehensive or exhaustiveThe company reserves the right to adjust, add to or eliminate any aspect of the above descriptionThe company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Equal opportunity employer
Solera holdings, inc., and its us subsidiaries (together, solera) is an equal employment opportunity employerThe firm`s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable lawThe firm also prohibits harassment of applicants or employees based on any of these protected categories.