Job type full-time
Full job description
Skyword’s client services manager partners with their director to manage the content strategy and day-to-day execution for several client programsThe client services manager owns the client relationship, all content ideation, keyword strategy and reporting, and all client calls and meetingsAll client programs are managed using the skyword platform.
Primary duties and responsibilities
Serve as main point of contact for clients including ownership of status calls with clients and providing support to clients as needed
Lead reporting needs that are agreed upon as part of a client contract.
Support clients with topic ideation through original research and data analysis
Use keyword planning tools such as semrush and google keyword planner (and others as necessary) to conduct keyword research that aligns with client strategy
Collaborate with editorial managers to ensure content supports and drives overall program strategy forward
Gather and organize resources and materials as needed from clients to support content creation efforts.
Work with the customer success team to set up client programs using skyword360 and provide clients with ongoing training, assistance and support
Work with editorial managers to ensure contributors are properly trained on the content guidelines for their client programs
Ensure delivery of monthly client program goals
Leverage tools such as brandwatch, google trends, etc to uncover insight for content opportunities including social and the web, to further drive client program results
Report on client programs and impact on business results to key stakeholders
Skills, knowledge and expertise
2-4 years of digital marketing and content marketing experience
3-5 years of client management experience
Experience with online content, seo, social, digital media or content distribution preferred
Strong organizational skills, written and verbal communication skills
Ability to analyze data and develop relevant and actionable plans, programs and recommendations
Solution focused with the ability to think strategically, identifying and resolve problems, while maintaining a strong customer focus
Ability to manage time around unexpected situations and/or requests and prioritize workflow by opportunity
What we would like to see:
2-3 years working within a digital advertising agencies or consultancies
Experience within a startup, saas, tech environment
Has successfully built partnerships and fostered teamwork in fast-paced, entrepreneurial environments
Proven self-starter, with an eagerness to take responsibility and consistently exceed expectations
Comfort with technology and the ability to discuss basic internet technologies with clients
Bachelor`s degree or equivalent experience
A competitive market-based salary
Medical, dental, vision, life, and disability insurance plans
401(k) profit sharing plan
Flexible vacation time
12 paid holidays
An open, friendly work environment
Many things can hold us back from applying to a job postingThe truth is, there`s no such thing as the “perfect” candidateSkyword is building a diverse, equitable and inclusive organization, so however you identify and whatever background you bring with you, will only complement the team we already have in placeAt skyword every team member can grow and developSo, please apply if this role inspires you, and would make you want to bring your best to work every dayWe’ll bring the rest to make this a memorable experience!
Skyword is a remote first organization with a corporate office in boston, maWe are open to qualified candidates who can work from our boston, ma office or remotely from their homeFounded in 2010, skyword empowers today’s top brands to create unique content experiences that deliver customer value and drive business successWith its saas+ model, skyword offers: a saas-based enterprise-level content marketing platform, industry-leading services, and a global community of storytellersToday’s leading brands have created and published more than one million original stories as articles, videos, images, infographics, podcasts, and animations on skyword360These stories have earned skyword customers more than two billion visits organically, and skyword has paid its freelance creatives more than $30 million on behalf of its customersSkyword is a privately held company headquartered in boston, ma with an office in washington d.cCurrent investors include rho acceleration, cox media group, allen & company, progress ventures, and american public media group.
Skyword is proud to be endorsed by both the analyst community and our customers year after yearMost recently, we were named the 2020 gartner peer insights `customer`s choice`, ranked as a leader in gartner`s 2021 magic quadrant, and rated by customers as a leader or high performer across 8 categories (including content creation, distribution, experience, and freelance platform) in g2`s spring 2021 grid® reports.
We`re on a mission to make it easy for brands to tell authentic stories that establish trust and build lasting relationshipsWe believe that both you and your audience win when you meet their needs with original, expert contentAnd we’ve got the results to prove it.