Job type full-time
Full job description
The application support engineer is responsible for managing a set of customer accounts to ensure their technical success with our software simcenter amesimWorking closely with customers to understand their engineering workflow, the application support engineer proposes solutions and best practices to help the client meet their objectivesThe role includes training, mentoring and providing direct customer supportThe position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts.
Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering roleIf you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you.
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of simcenter amesimIdentify problems and take responsibility for successful resolution of issues, including reporting of bugs.
Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
Conduct training on introductory and advanced topics
Conduct technical discussions with prospective accounts on benefits of amesim
Perform benchmark simulations to define best practices and verify results
Demo software capabilities to potential clients
Present new features of software to address customer needs
Create knowledge base articles for the customer portal
Work on multiple projects/problems simultaneously
Collaborate with product management and industry teams to provide input on future product direction
Required knowledge/skills, education, and experience:
M.s or ph.d in mechanical, electrical, aeronautic or control engineering degree
At least 1 year experience in similar position and/or in the field of 1d system
Understanding of physics and controls of auto / aero / mechanical industries systems
Simcenter amesim or equivalent software (matlab / simulink, flomaster, gt-power, dymola, simscape)
Programing experience with c, modelica and/or python is an advantage
Electrical system knowledge is an advantage
Willingness to learn new skills
Ability to work independently and in a team environment
Excellent communication and presentation skills
Ability to travel up to 20%
Position based in farmington hills, mi but can be remote.
Preferred knowledge/skills, education, and experience:
Experience amesim or other commercial system tools.
Eligibility to obtain itar clearance in the united states of america
At siemens we are always challenging ourselves to build a better futureWe need the most innovative and diverse digital minds to develop tomorrow’s realityFind out more about the digital world of siemens here: www.siemens.com/careers/digitalminds
Where permitted by applicable law, siemens may require employees to be fully vaccinated against covid-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.
Organization: digital industries
Company: siemens industry software inc.
Experience level: experienced professional
Job type: full-time
Equal employment opportunity statement
Siemens is an equal opportunity and affirmative action employer encouraging diversity in the workplaceAll qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Eeo is the law
Applicants and employees are protected under federal law from discriminationTo learn more, click here.
Pay transparency non-discrimination provision
Siemens follows executive order 11246, including the pay transparency nondiscrimination provisionTo learn more, click here.
California privacy notice
California residents have the right to receive additional notices about their personal informationTo learn more, click here.
Posted 2 days ago