Job details
Job type full-time
Benefits pulled from the full job description
401(k) 401(k) matching dental insurance flexible spending account health insurance health savings account show 3 more benefits
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Full job description
Ready to be a titan? we’re looking for a senior manager of r&d systems and insights to strengthen the foundation for r&d organizational excellence at servicetitanAt servicetitan, our practices are centered around openness in our interaction with stakeholders, speed in the pace at which we iterate, and ambitiousness in what we aim to achieveAs a result, we are consistently developing ways to have higher visibility into how we’re operating, evolving communication avenues, and managing the platforms that help r&d runAs the leader of r&d systems and insights, you’ll provide visibility into r&d performance through metrics and dashboards, drive cross-functional alignment & establish business processes and best practices to manage new and renewing contractsSuccessful candidates are seasoned team coaches and highly analytical self-starters who have the ability to work independently with a strong sense of ownershipThis position has the opportunity to be based in our glendale, ca officeWe’re looking for someone to join us immediately.
What you’ll do:
Supervise and build a high performing team including an incident commander, contract manager and reporting analysts
Build strong feedback loops with stakeholders and customers to ensure product and revenue teams receive high-quality information
Build r&d dashboards that provide insights and inform key decisions for both leadership and individual squads
Lead team to manage all r&d contracts including renewals and new systems
Contribute to strategy, planning, and review cadences for product and ensure that each organization is well-aligned to these practices and getting the inputs/outputs they need
Build and maintain programs and strategies across talent, onboarding, and learning and development that keep team members happy, engaged and growing in their career
What you`ll bring:
Prior experience running a product operations or business operations role at scale
Mba/masters with 10+ years of experience
5+ years of prior experience in people management
Deep understanding of product development processes and tools
Experience in a highly metrics-driven product org
Experience with aha, jira, pendo, tableau and sql is preferred
Strong relationship skills with the ability to foster a sense of community with cross-functional stakeholders both within and outside the product organization (ux, sxd, pm, sales, cs, pmm, etc.)
Exceptional project management and organizational skills and an ability to meet deadlines
Ability to move seamlessly between conversing with product and engineering leadership, product managers, business teams (sales, customer facing teams), and senior executives
Be human with us: being human isn’t about checking every box on a listIt’s about the experiences we have, people we meet, and the perspectives we shareSo, if you have the skills but are hesitant to apply because of your background, apply anywayWe need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solvingWe’re in this togetherCome be human, with usWhat we offer: when you join our team, you’re not just accepting a jobYou’re making a career moveHere’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: flexible time off with ample learning and development opportunities to continue growing your careerWe offer a comprehensive onboarding program, leadership training for titans at all levels, and other programs and eventsGreat work is rewarded through bonusly, peer-nominated awards, and founders club- open to all titans.
Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), fsa and hsa, 401k match, and telehealth options including memberships to headspace, galileo, one medical, ginger and more.
Support for titans at all stages of life: parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through maven maternity, free breast milk shipping through maven milk, pet insurance, legal advisory services, financial planning tools, and more.
At servicetitan, we celebrate individuality and uniquenessWe believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so greatWe strongly encourage people from underrepresented groups to applyWe do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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Posted 15 days ago
