Servicetitan is seeking a jrNoc engineer with experience working with global teams, supporting saas applications, distributed cloud infrastructure, and being part of a world-class network operations centerServicetitan’s growing customer base and cloud infrastructure is supported by a 24/7 operations center.
As a jrNoc engineer, you will help improve our response to alerts, manage escalations, triage technical software problems, and be an integral part of our incident response protocolOur goal is to provide premium uptime to our customers and improve the meantime to repair all incidentsYou will be part of a globally distributed team to accomplish these goals.
What you'll do:
Monitor and troubleshoot servicetitan’s saas application from initial triage to resolution.
Document problem descriptions and provide detailed diagnosis and assessment of incidents.
Review ongoing bugs/incidents to ensure teams are giving proper attention to resolution.
Operate with local and remote noc engineers that will play a valuable role monitoring services, collaborating with application owners, and engineering and infrastructure teams to resolve performance issues critical to the business.
Work with engineering teams on day-to-day support, maintenance, potential security vulnerabilities and troubleshooting of services and products to ensure high availability, optimal performance and stability.
What you'll bring:
1+ years comprehensive knowledge of working in a noc environment for a saas or similar operation.
1+ years data driven decision maker with impeccable planning, organization, and communication skills.
1+ years experience with alert management, incident management, and problem triage.
1+ years familiarity with interfacing with all aspects of the business from support to engineers.
1+ years experience with system/application monitoring and alerting tools.
1+ years knowledge into various tools; jira, pagerduty, datadog, kibana and cloud services.
1+ years desired/recommended certifications: itil and/or familiarity with other frameworks, cisco or equivalent network os, cloud (azure and/or aws), security, and virtual machines.
Servicetitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industryWe help small business entrepreneurs run and grow their businessesFor more information about servicetitan, visit www.servicetitan.com .
Perks & benefits
1Work/life balance: flexible work schedule, flexible pto 2Family-friendly benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, snoo smart sleeper, back-up childcare credits, legal benefit, discounted pet insurance 3Enrichment: ongoing learning culture with access to linkedin learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs 4Health & wellness: company-paid medical/vision/dental/life insurance/disability, employer hsa contribution, free one medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal opportunity employer
Servicetitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local lawsAt servicetitan, our mission is to help our titans and customers achieve the extraordinaryWe are an equal opportunity employer and we celebrate the diversity that each titan brings to the tableWe believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.