Job type full-time
Full job description
Servicenow is making the world of work, work better for peopleOur cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterpriseWe`re growing fast, innovating faster, and making an impact on our customers` and employees` lives in significant and important waysWith over 6,900 customers, we serve approximately 80% of the fortune 500, and we`re on the 2020 list of fortune world`s most admired companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on life at now blog and hear from our employees about their experiences working at servicenow.
The senior technical consultant, it workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the servicenow it operations management products (discovery, service mapping, event mgt, cloud provisioning & governance, etc.) based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
Preferred location(s): remote ca, remote il, remote ny, remote, tx
What you get to do in this role:
Be the technical expert in how to best support it by configuring it operations management service delivery using servicenow best practices focused on configuration vsCustomization
Support the engagements efforts for it - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the servicenow it operations management solution’s standard capabilities in their efforts to improve their it processes
Lead customer design workshops focused on servicenow platform and it operation management solution technology
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (sso, ldap, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the servicenow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
In order to be successful in this role, we need someone who has strong technical understanding and experience in one or more of the following areas:
At least 3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
Advanced and current understanding (and practice) in windows domain and unix system administrationIncluding the understanding of described domain structures, user permission levels, group policy objects and the execution of sudo policies
Enterprise architecture domains
Amzn api, vmware automation, puppet/chef/ansible, integration & automation expertise with orchestration
Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
Cloud management platforms such as aws, vmware, bmc, etc.
It operations experience in storage, network, and compute of enterprise environments
Itil / cmdb implementations (ccmdb, ucmdb, etc.)
Exceptional communication and presentation skills to include technical and business concepts.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Degree or equivalent, preferably in information technology and proven experience in technical consulting roles
Servicenow is an equal employment opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including export administration regulations (ear), servicenow may have to obtain export licensing approval from the u.sGovernment for certain individualsAll employment is contingent upon servicenow obtaining any export license or other approval that may be required by the u.sGovernment.
Please note: fraudulent job postings/job scams are increasingly commonClick here to learn what to watch out for and how to protect yourselfAll genuine servicenow job postings can be found through the servicenow careers site.