Salary $17 - $18 an hour
Full job description
Customer experience advisor
Location: work from home - must be in the puget sound area.
The customer experience advisor is the first point of contact for prospective new residentsBe a member of a close-knit team of advisors with handling inbound telephone, email, and voicemail inquiriesAnswer questions, schedule tours, and share information about shag’s independent living communities throughout the puget sound areaCustomer experience advisors also perform outbound calls when following up on tasks for new and current residents and their familiesThe customer experience advisor ensures calls are answered quickly and requests for information are answered accurately and consistently based on our shag standards.
Computer and headset are provided.
The contact center is open from monday through friday.
Hourly wage is between $17.00 – $18.00 based on experience.
Join a supportive, close knit team who has the opportunity to make a difference in the lives of older adultsEvery day you you’ll work to guide someone in making a the choice of where they will soon call home.
Minimum eligibility requirements:
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Proficiency with microsoft office (outlook, word, excel, powerpoint etc.)
Familiarity with crm systems and practices
Customer focus and adaptability to different personality types
Ability to effectively use a variety of information resources (e.g., wiki, knowledge, or content management)
Ability to provide a high-level of accuracy with excellent attention to detail
Excellent writing, verbal, and communications skills
Strong keyboard skills (speed and accuracy)
Strong computer application and navigation skills
Must pass criminal background check
Convert leads into community tours
Provide guidance and understanding in interpreting potential resident/family needs in locating the best community
Understand shag community locations and provide accurate and appropriate choices and information
Provide consultative sales approach to identifying community and lifestyle opportunities
Identify resident needs, clarify information and research issues
Provide accurate, valid and complete information by using the right methods/tools
Establish trust and build relationships that communicate shags values and value in the marketplace
Follow, communicate and serve as a role model for company policies and procedures
Responsible for maintaining a high level of professionalism with current and future shag residents and working to establish a positive rapport with every interaction via telephone, email, mail, webchat, and walk-in
Manage current and future shag resident concerns/issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through company crm tool and database
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Maintain a high level of world class customer service and professionalism to a wide range of customers.
Reinforce brand recognition by creating a customer experience of the highest quality.