Salary $104,600 a year job type full-time
Full job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer success group
The revenue cloud (formally salesforce cpq + billing) practice lead is a demonstrated leader with vision in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of revenue cloud projects.
The revenue cloud practice lead plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the revenue cloud spaceThis role also provides the professional services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project deliveryThis includes, helping to identify and proactively handle risk areas, and commit to seeing issues through to complete resolution as it relates to revenue cloud implementationsWill have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s business and technical requirements.
This role will include helping to align on the development of client-specific implementation proposals, sows, staffing plans, engaging with smes across the organization to gain consensus on an acceptable proposal, best practices within the revenue cloud community, development of shared assets and strategic alignment on global initiatives.
When engaged on customer initiatives, assist with team leadership and help/exceed goals and metrics while providing insight to revenue cloud best practices
Mentorship: ability to encourage and share knowledge and experience members of the team to enable and help scale
Continued professional growth and development
50% billable on services engagements
Deliver high client satisfaction (csat) by ensuring value is realized through each engagement
Positively impact internal and external initiatives across services, support, enablement, alliances and tmp
Align closely with account and services sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
Manage multiple strategic clients simultaneously
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive environment as one of best places to work.
Recognized as a valuable and trusted advisor by our customers and other members of salesforce revenue cloud community and continue to build a reputation for excellence in professional services
Collaborate with the go-to-market team to drive continued growth of services
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions
Maintain the relationships across the project team and act as an escalation point within the implementation, as it relates to revenue cloud in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding customer success.
Preferred qualifications and skills:
Ba/bs degree or foreign equivalent
Relevant salesforce revenue cloud platform experience (exposure to salesforce billing a plus)
Relevant salesforce certifications
Ability to work independently and be a self-starter.
Specializes in gathering and analyzing information related to quote to cash and designing comprehensive solutions that are flexible and adaptable the client`s needs
Excellent analytical & problem solving skills
Passion: passionate about customer success
Beginners mind: always learning; approaches each interaction with open mind; great listener and hands-on
Leadership: self-aware and strategic problem solver; proficient at building strong relationships
Communicator: speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages c-level with authority and confidence
Storyteller: confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
Team player: proficient at collaboration and working with members of a team
Urgency: ability to adapt quickly and drive business value and results
Trust: trusts the company’s core values; shows integrity, transparency, and reliability
Adaptable: excels in high levels of uncertainty and change
Community champion: leads internal initiatives; actively contributes to the community’s knowledge and resource base
For colorado-based roles: minimum annual salary of $104,600You may also be offered a bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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